Electronic Theses and Dissertation

Pelayanan publik yang berkualitas merupakan tantangan utama bagi lembaga
pemerintahan, termasuk BKPSDM Kabupaten Simeulue. Permasalahan yang
muncul antara lain keterbatasan efektivitas pelayanan akibat kendala perencanaan,
kompetensi aparatur yang belum merata, serta resistensi terhadap perubahan.
Penelitian ini bertujuan menganalisis implementasi kepemimpinan
transformasional dalam meningkatkan kualitas pelayanan publik di BKPSDM
Kabupaten Simeulue. Metode penelitian menggunakan teknik pendekatan
kualitatif deskriptif pada BKPSDM Simeulue, dengan jumlah subject 10,
pemilihan subject menggunakan teknik purposive sampling, instrument kunci
dalam penelitian ini adalah peneliti sendiri dengan alat bantu pedoman observasi,
wawancara, dan dokumentasi , selanjutnya Data dianalisis secara tematik untuk
mengidentifikasi pola penerapan kepemimpinan transformasional, penelitian ini
dilakukan selama 3 bulan. Hasil penelitian menunjukkan: (1) Perencanaan
strategis visioner disusun dengan fokus pada pengembangan kompetensi SDM,
pemanfaatan teknologi informasi, dan penciptaan lingkungan kerja adaptif; (2)
Implementasi kepemimpinan transformasional konsisten diterapkan melalui
inspirasi motivasional, pengaruh idealis, stimulasi intelektual, dan perhatian
individual, yang tercermin dalam komunikasi terbuka dan pemberdayaan pegawai;
(3) Evaluasi perubahan organisasi memperlihatkan peningkatan signifikan pada
aspek kecepatan, transparansi, dan kepuasan layanan publik; (4) Faktor
pendukung dan hambatan meliputi komitmen pimpinan, budaya kerja kolaboratif,
serta dukungan teknologi, sementara hambatan berupa resistensi perubahan,
keterbatasan anggaran, dan rendahnya kompetensi digital. Penelitian ini
menyimpulkan kepemimpinan transformasional di BKPSDM Simeulue
berpengaruh positif terhadap pelayanan publik, namun memerlukan strategi
berkelanjutan untuk mengatasi tantangan internal dan memperkuat transformasi
kelembagaan.

High-quality public service delivery remains a significant challenge for government institutions, including the Regional Civil Service and Human Resources Development Agency (BKPSDM) of Simeulue Regency. Key issues include limited service effectiveness due to planning constraints, uneven competencies among civil servants, and resistance to change. This study aims to analyze the implementation of transformational leadership to improve the quality of public services in BKPSDM Simeulue Regency. The study employed a descriptive qualitative approach conducted at BKPSDM Simeulue Regency. A total of ten participants were selected using purposive sampling. The researcher served as the primary instrument, supported by observation guides, interview protocols, and documentation. Data were analyzed thematically to identify patterns in the application of transformational leadership. The research was conducted over three months. The findings indicate that: (1) visionary strategic planning was developed with a focus on enhancing human resource competencies, utilizing information technology, and creating an adaptive work environment; (2) transformational leadership was consistently implemented through motivational inspiration, idealized influence, intellectual stimulation, and individualized consideration, as reflected in open communication and employee empowerment; (3) organizational change evaluation revealed significant improvements in service speed, transparency, and public service satisfaction; and (4) supporting and constraining factors included leadership commitment, a collaborative work culture, and technological support, while obstacles comprised resistance to change, budget limitations, and low levels of digital competence. This study concludes that transformational leadership at BKPSDM Simeulue Regency has a positive impact on public service delivery; however, sustained strategies are required to address internal challenges and further strengthen institutional transformation.