Electronic Theses and Dissertation

Tujuan penelitian ini untuk menguji pengaruh beban kerja, stres kerja dan kepuasan kerja terhadap kinerja fasilitator yang dimediasi oleh komitmen kerja. Populasi yang digunakan dalam penelitian ini berjumlah 130 orang dari seluruh fasilitator dari 15 Kota/Kabupaten di Aceh. Karena jumlah populasinya relative kecil maka keseluruhan jumlah populasi dijadikan sampel. Adapun metode pengambilan sampelnya menggunakan metode sensus. Jumlah sampel dalam penelitian adalah 130 responden. Pengolahan dan analisa hasil penelitian dengan menggunakan structural equation modelling (SEM). Hasil penelitian menunjukkan bahwa dari 7 hipotesis lansung yang ada 5 diterima dan ada 2 hipotesis yang tidak significant atau ditolak yakni pengujian hipotesis 4 pengaruh kepuasan kerja terhadap kinerja karyawan fasilitator dan hipotesis 6 pengaruh stres kerja terhadap komitmen kerja yang memiliki nilai CR dan P Value di bawah nilai yang disyaratkan. Hasil pengujian hipotesis tidak langsung dari 3 hipotesis yang diuji yaitu pengaruh beban kerja terhadap kinerja karyawan melalui komitmen kerja, pengaruh stres kerja terhadap kinerja fasilitator melalui komitmen kerja dan pengaruh kepuasan kerja terhadap kinerja fasilitator melalui komitmen kerja. Dua diantaranya tidak signifikan dan hanya satu yang pengaruhnya signifikan yaitu pengaruh kepuasan kerja terhadap kinerja fasilitator melalui komitmen kerja. Komitmen kerja disini berfungsi sebagai partial mediating.

Kata Kunci: Beban Kerja, Stres Kerja, Kepuasan Kerja, Komitmen Kerja, Kinerja Fasilitator, Program KOTAKU Provinsi Aceh

This study was to examine the effect of workload, job stress and job satisfaction on the performance of facilitators mediated by work commitment. The population used in this study amounted to 130 people from all facilitators from 15 cities/districts in Aceh. Because the population is relatively small, the entire population is sampled. The sampling method used the census method. The number of samples in the study were 130 respondents. Processing and analysis of research results using structural equation modeling (SEM). The results showed that of the 7 direct hypotheses 5 were accepted and there were 2 hypotheses that were not significant or rejected, namely hypothesis testing 4 the effect of job satisfaction on the performance of facilitator employees and hypothesis 6 the effect of work stress on work commitment which has a CR value and P Value below required value. The results of the indirect hypothesis testing of the 3 hypotheses tested are the effect of workload on employee performance through work commitment, the effect of work stress on the performance of the facilitator through work commitment and the effect of job satisfaction on the performance of the facilitator through work commitment. Two of them are not significant and only one has a significant effect, namely the effect of job satisfaction on the performance of the facilitator through work commitment. Work commitment here functions as partial mediating. Keywords: Workload, Job Stress, Job Satisfaction, Work Commitment, FacilitatorPerformance, KOTAKU Program Aceh Province