Electronic Theses and Dissertation

ABSTRAK

Pengaruh workplace ostracism terhadap interpersonal deviance yang dimoderasi
oleh self control pada karyawan pemasaran perbankan syariah di kota Banda Aceh.
Fenomena pengucilan di tempat kerja menjadi isu penting karena berpotensi
memicu perilaku menyimpang antarpribadi yang merugikan individu maupun
organisasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode
survei, di mana data dikumpulkan melalui kuesioner terstruktur menggunakan skala
Likert. Populasi penelitian adalah karyawan pemasaran perbankan syariah, dengan
teknik pengambilan sampel purposive sampling. Analisis data dilakukan
menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM)
untuk menguji hubungan antarvariabel serta efek moderasi. Hasil penelitian
menunjukkan bahwa workplace ostracism berpengaruh positif dan signifikan
terhadap interpersonal deviance. Selain itu, self control terbukti memperlemah
pengaruh workplace ostracism terhadap interpersonal deviance. Interaksi self
control juga berperan penting dalam menjelaskan variasi perilaku menyimpang
antarpribadi. Penelitian ini merekomendasikan organisasi perbankan syariah untuk
menciptakan lingkungan kerja yang inklusif serta mengembangkan program
pengelolaan emosi dan pengendalian diri guna meminimalkan perilaku
menyimpang karyawan.

Kata Kunci : Worplace Ostracism, Interpersonal Deviance, Self Control.

ABSTRACT This study aims to analyze the effect of workplace ostracism on interpersonal deviance, with self-control as moderating variables among marketing employees in Islamic banking institutions. Workplace ostracism has become an important organizational issue because it can trigger interpersonal deviant behaviors that are harmful to both individuals and organizations. This research adopts a quantitative approach using a survey method, where data were collected through structured questionnaires measured on a Likert scale. The research population consists of marketing employees in Islamic banking, and the sample was selected using purposive sampling techniques. Data analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to examine the relationships among variables and the moderating effects. The results indicate that workplace ostracism has a positive and significant effect on interpersonal deviance. Furthermore, self-control was found to weaken the influence of workplace ostracism on interpersonal deviance. The interaction between self-control also plays a crucial role in explaining variations in interpersonal deviant behavior. This study recommends that Islamic banking institutions create a more inclusive work environment and develop emotional management and self-control programs to minimize deviant employee behavior. Keyword : Worplace Ostracism, Interpersonal Deviance, Self Control.