Electronic Theses and Dissertation

Penelitian ini bertujuan untuk menganalisis pengaruh role ambiguity terhadap turnover intention dengan job involvement dan job satisfaction sebagai pemediasi pada perawat Rumah Sakit Kesdam Iskandar Muda Banda Aceh. Turnover intention menjadi salah satu permasalahan utama dalam organisasi, terutama di sektor kesehatan, karena tingginya tingkat perputaran tenaga kerja dapat berdampak negatif terhadap kualitas pelayanan dan efisiensi operasional rumah sakit. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui penyebaran kuesioner kepada 89 perawat di Rumah Sakit Kesdam Iskandar Muda Banda Aceh. Data yang dikumpulkan dianalisis menggunakan model regresi linier berganda dengan bantuan perangkat lunak SPSS. Uji mediasi dilakukan untuk mengukur peran job involvement dan job satisfaction dalam hubungan antara role ambiguity dan turnover intention. Hasil penelitian menunjukkan bahwa role ambiguity berpengaruh positif dan signifikan terhadap turnover intention. Selain itu, role ambiguity juga berpengaruh negatif terhadap job involvement dan job satisfaction. Job involvement dan job satisfaction berpengaruh negatif terhadap turnover intention, yang berarti semakin tinggi keterlibatan dan kepuasan kerja perawat, semakin rendah keinginan mereka untuk berpindah kerja. Analisis mediasi menunjukkan bahwa job involvement dan job satisfaction memediasi hubungan antara role ambiguity dan turnover intention, sehingga peran keduanya sangat penting dalam mengurangi dampak negatif role ambiguity terhadap turnover intention. Penelitian ini memberikan implikasi praktis bagi manajemen rumah sakit dalam mengelola sumber daya manusia, khususnya dalam mengurangi role ambiguity melalui komunikasi yang lebih jelas, pembagian tugas yang terstruktur, serta peningkatan keterlibatan dan kepuasan kerja perawat guna menekan turnover intention.

Kata Kunci: Ambiguitas Peran, Keinginan Berpindah Pekerjaan, Keterlibatan Kerja, Kepuasan Kerja.

This study aims to analyze the effect of role ambiguity on turnover intention, with job involvement and job satisfaction as mediators among nurses at Kesdam Iskandar Muda Hospital in Banda Aceh. Turnover intention is a major concern in organizations, particularly in the healthcare sector, as high employee turnover rates can negatively impact service quality and operational efficiency in hospitals. This research employs a quantitative approach using a survey method through the distribution of questionnaires to 89 nurses at Kesdam Iskandar Muda Hospital in Banda Aceh. The collected data were analyzed using multiple linear regression models with the assistance of SPSS software. Mediation tests were conducted to measure the role of job involvement and job satisfaction in the relationship between role ambiguity and turnover intention. The results indicate that role ambiguity has a positive and significant effect on turnover intention. Additionally, role ambiguity negatively affects job involvement and job satisfaction. Job involvement and job satisfaction negatively influence turnover intention, meaning that the higher the nurses’ involvement and satisfaction at work, the lower their intention to leave. Mediation analysis reveals that job involvement and job satisfaction mediate the relationship between role ambiguity and turnover intention, highlighting their crucial role in mitigating the negative impact of role ambiguity on turnover intention. This study provides practical implications for hospital management in managing human resources, particularly in reducing role ambiguity through clearer communication, structured task allocation, and enhancing job involvement and satisfaction to reduce turnover intention. Keywords: Role Ambiguity, Turnover Intention, Job Involvement, Job Satisfaction.