Electronic Theses and Dissertation

Salah satu hak konsumen sebagai mana diatur dalam Pasal 4 Undang-Undang No 8 Tahun 1999 tentang perlindungan konsumen adalah hak atas kenyamanan. Untuk memberikan hak atas kenyamanan bagi konsumen disabilitas dalam pengunaan jasa penerbangan, Pasal 134 Ayat (1) Undang-Undang Nomor 1 Tahun 2009 tentang Penerbangan (UU Penerbangan), mewajibkan pihak pengelola bandar udara dan penyedia jasa penerbangan agar dapat memberikan fasilitas dan layanan khusus kepada penyandang disabilitas. Fakta di lapangan menunjukkan bahwa perlakuan dan fasilitas khusus seperti alat bantu untuk naik dan turun bagi para penyandang disabilitas belum sepenuhnya diperoleh penyandang disabilitas khususnya pada Bandar Udara Internasional Sultan Iskandar Muda (SIM).
Penulisan skripsi ini bertujuan untuk menjelaskan perlindungan bagi penyandang disabilitas sebagai penumpang pesawat udara dalam peraturan perundang-undangan di Indonesia, menjelaskan ketersedian fasilitas dan layanan pada Bandar udara SIM, serta menjelaskan faktor penghambat ketersedian fasilitas khusus bagi penyandang disabilitas pada bandar udara Internasional SIM.
Metode yang digunakan dalam penulisan skripsi ini yaitu metode yuridis empiris. Untuk memperoleh data dilakukan penelitian lapangan dan kepustakaan. Penelitian kepustakaan untuk memperoleh data skunder dengan cara mempelajari perundang-undangan dan literatur-literatur. Penelitian lapangan untuk memperoleh data primer yang didapatkan melalui proses wawancara responden dan informan.
Hasil penelitian ini menunjukkan bahwa melalui UU Penerbangan. Negara Indonesia telah memberikan perlindungan hukum bagi para disabilitas pengguna jasa penerbangan, adapun pada Bandar Udara Internasional SIM belum sepenuhnya menyediakan layanan dan fasilitas sesuai dengan UU Penerbangan, fasilitas dan layanan yang tersedia bagi penyandang disabilitas meliputi kursi roda, garbarta untuk pesawat berbadan lebar, jalur melandai, toilet khusus disabilitas dan lift kedatangan. sedangkan pendamping khusus, lift setelah landing, garbarata untuk seluruh pesawat, serta informasi audio/visual yang mudah diakses belum tersedia. Penghambat utama dalam penyedian fasilitas dan layanan dikarenakan desain yang dibangun oleh BRR Aceh bersifat permanen sehingga penambahan fasilitas khusus dalam skala kecil sulit dilakukan.
Disarankan kepada pihak PT Angkasa Pura II dan pihak jasa penerbangan untuk memenuhi ketersedian fasilitas dan layanan khusus bagi disabilitas sehingga hak-hak penyandang disabilitas sebagai konsumen jasa penerbangan terpenuhi.

One of the consumer rights as regulated in Article 4 of Law No. 8 of 1999 concerning consumer protection is the right to convenience. To provide the right to convenience for consumers with disabilities in using flight services, Article 134 Paragraph (1) of Law Number 1 of 2009 concerning Aviation (Aviation Law), requires airport managers and flight service providers to be able to provide special facilities and services to persons with disabilities. Facts on the ground show that special treatment and facilities such as aids for getting on and off for persons with disabilities have not been fully obtained by persons with disabilities, especially at Sultan Iskandar Muda International Airport (SIM). Writing this thesis aims to explain protection for persons with disabilities as airplane passengers in Indonesian laws and regulations, explain the availability of facilities and services at SIM airports, and explain the inhibiting factors for the availability of special facilities for persons with disabilities at SIM international airports. The method used in writing this thesis is the empirical juridical method. To obtain data, field research and literature were carried out. Library research to obtain secondary data by studying legislation and literature. Field research to obtain primary data obtained through interviews with respondents and informants. The results of this study indicate that through the Aviation Law. The State of Indonesia has provided legal protection for disabled users of aviation services, while at SIM International Airport it has not fully provided services and facilities in accordance with the Aviation Law, facilities and services available for persons with disabilities include wheelchairs, garbartas for wide-body aircraft, ramps , disabled toilets and arrival lift. while special companions, lifts after landing, garbarata for all aircraft, as well as easily accessible audio/visual information are not yet available. The main obstacle to the provision of facilities and services was that the design built by BRR Aceh was permanent, making it difficult to add special facilities on a small scale. It is suggested to PT Angkasa Pura II and the aviation services to fulfill the availability of special facilities and services for disabilities so that the rights of persons with disabilities as consumers of aviation services are fulfilled.