Electronic Theses and Dissertation

Perkembangan teknologi jaringan seluler dari 4G menuju 5G membawa dampak
signifikan terhadap peningkatan kualitas layanan digital, khususnya dalam
mendukung layanan live streaming yang menuntut kualitas jaringan tinggi dan
stabil, seperti pada platform TikTok. Penelitian ini bertujuan untuk menganalisis
perbandingan kinerja jaringan 4G dan 5G terhadap kualitas live streaming pada
platform TikTok menggunakan pendekatan Quality of Service (QoS) dan Quality of
Experience (QoE). Pengujian dilakukan di lingkungan padat penduduk dengan
mengukur tujuh parameter QoS, yaitu throughput, Packet loss, delay, jitter,
Reference Signal Received Power (RSRP), Reference Signal Received Quality
(RSRQ), dan Signal to Noise Ratio (SNR) menggunakan perangkat lunak
Wireshark dan NetMonster. Sementara itu, QoE dievaluasi melalui metode Mean
Opinion Score (MOS) berdasarkan persepsi pengguna terhadap aspek kelancaran
video, kualitas gambar, waktu buffering, dan kepuasan pengguna. Hasil penelitian
menunjukkan bahwa jaringan 5G memiliki performa QoS yang lebih unggul
dibandingkan jaringan 4G, terutama pada parameter throughput yang lebih tinggi
serta delay dan jitter yang jauh lebih rendah, sehingga secara teknis lebih
mendukung layanan live streaming real-time. Namun, hasil evaluasi QoE
menunjukkan bahwa perbedaan pengalaman pengguna antara jaringan 4G dan 5G
relatif tidak signifikan, di mana jaringan 4G memperoleh nilai MOS lebih tinggi
pada aspek kelancaran video dan kepuasan pengguna, sedangkan jaringan 5G
unggul pada aspek waktu buffering. Maka dari itu dapat disimpulkan bahwa
peningkatan performa teknis jaringan 5G tidak selalu berbanding lurus dengan
peningkatan kualitas pengalaman pengguna, karena persepsi pengguna juga
dipengaruhi oleh faktor adaptasi aplikasi dan ekspektasi pengguna yang bersifat
subjektif.
Kata Kunci: Jaringan 4G, Jaringan 5G, Live streaming, QoS, QoE

The development of cellular network technology from 4G to 5G has had a significant impact on improving the quality of digital services, particularly in supporting live streaming services that require high and stable network performance, such as those on the TikTok platform. This study aims to analyze the performance comparison between 4G and 5G networks in relation to live streaming quality on TikTok using the Quality of Service (QoS) and Quality of Experience (QoE) approaches. The tests were conducted in a densely populated environment by measuring seven QoS parameters, namely throughput, packet loss, delay, jitter, Reference Signal Received Power (RSRP), Reference Signal Received Quality (RSRQ), and Signal to Noise Ratio (SNR), using Wireshark and NetMonster software. Meanwhile, QoE was evaluated using the Mean Opinion Score (MOS) method based on user perceptions of video smoothness, image quality, buffering time, and overall user satisfaction. The results show that the 5G network demonstrates superior QoS performance compared to the 4G network, particularly in terms of higher throughput as well as significantly lower delay and jitter, making it technically more suitable for real-time live streaming services. However, the QoE evaluation indicates that the difference in user experience between 4G and 5G networks is relatively insignificant. The 4G network obtained higher MOS values in terms of video smoothness and user satisfaction, while the 5G network performed better in buffering time. Therefore, it can be concluded that improvements in the technical performance of 5G networks do not always directly translate into enhanced user experience, as user perception is also influenced by application adaptation and subjective user expectations. Keywords: 4G Network, 5G Network, Live Streaming, QoS, QoE