Electronic Theses and Dissertation

ABSTRAK
Abstrak Karya Akhir diserahkan kepada Panitia Komisi Ujian untuk mendapatkan
Gelar Magister Manajemen pada Program Pascasarjana Universitas Syiah Kuala

PENGARUH LINGKUNGAN KERJA, PSYCHOLOGICAL CAPITAL DAN
JOB CRAFTING TERHADAP KINERJA PEGAWAI YANG DIMEDIASI
OLEH EMPLOYEE ENGAGEMENT PADA KANTOR PELAYANAN
PAJAK (KPP) PRATAMA ACEH BESAR

Oleh
IIS SURYANI
NPM : 2301202010011

Konsentrasi : Manajemen Sumber Daya Manusia


Pembimbing Pertama

: Prof. Dr. Faisal SE, M.Si. MA

Pembimbing Kedua

: Dr. A. Sakir, SE. MM, CFRM


Tujuan penelitian ini adalah untuk mengetahui: (1) kondisi lingkungan
kerja, psychological capital, job crafting, dan employee engagement (2) pengaruh
lingkungan kerja terhadap kinerja pegawai, (3) pengaruh psychological capital
berpengaruh terhadap kinerja pegawai (4) pengaruh job crafting terhadap kinerja
pegawai (5) pengaruh lingkungan kerja terhadap employee engagement, (6)
pengaruh psychological capital terhadap employee engagement (7) pengaruh job
crafting terhadap employee engagement (8) pengaruh employee engagement
terhadap kinerja pegawai (9) pengaruh tidak langsung lingkungan kerja terhadap
kinerja pegawai melalui employee engagement, (10) pengaruh tidak langsung
psychological capital terhadap kinerja pegawai melalui employee engagement dan
(11) pengaruh tidak langsung job crafting terhadap kinerja pegawai melalui
employee engagement. Peralatan analisis data yang digunakan dalam penelitian
analisis structural equation modelling (SEM) dengan bantuan program Software
AMOS. Hasil penelitian juga menunjukkan bahwa kompetensi, psychological
capital, job crafting, employee engagement dan kinerja pegawai secara deskriptif
sudah berjalan dengan baik. Lebih lanjut ditemukan bahwa lingkungan kerja,
psychological capital dan job crafting yang dimiliki oleh pegawai berpengaruh
terhadap employee engagement. Hasil penelitian juga membuktikan bahwa
employee engagement mempunyai pengaruh terhadap peningkatan kinerja
pegawai, kemudian hasil penelitian juga membuktikan bahwa lingkungan kerja,
psychological capital dan job crafting pegawai mempunyai pengaruh terhadap
kinerja pegawai. Terdapat pengaruh tidak langsung lingkungan kerja,
psychological capital dan job crafting secara parsial terhadap kinerja
pegawai melalui employee engagement pegawai KPP Pratama Aceh Besar.

Kata Kunci: Lingkungan Kerja, Psychological Capital, Job Crafting, Employee
Engagement dan Kinerja Pegawai

ABSTRACT Abstract of Final Paper Submitted to The Examination Committee in partial fulfilment of the requirements for the degree of Master of Management on Graduate Program of Syiah Kuala University THE INFLUENCE OF WORK ENVIRONMENT, PSYCHOLOGICAL CAPITAL, AND JOB CRAFTING ON EMPLOYEE PERFORMANCE MEDIATED BY EMPLOYEE ENGAGEMENT AT THE ACEH BESAR TAX OFFICE By IIS SURYANI S/N : 2301202010011 Specialization : Human Resource Management Supervisor : Prof. Dr. Faisal SE, M.Si. MA Co-Supervisor : Dr. A. Sakir, SE. MM, CFRM The objectives of this study are to determine: (1) the condition of the work environment, psychological capital, job crafting, and employee engagement, (2) the effect of the work environment on employee performance, (3) the effect of psychological capital on employee performance, (4) the effect of job crafting on employee performance, (5) the effect of the work environment on employee engagement, (6) the effect of psychological capital on employee engagement, (7) the effect of job crafting on employee engagement, (8) the effect of employee engagement on employee performance, (9) the indirect effect of the work environment on employee performance through employee engagement, (10) the indirect effect of psychological capital on employee performance through employee engagement, and (11) the indirect effect of job crafting on employee performance through employee engagement. The research objects in this study are the work environment, psychological capital, job crafting, employee engagement, and employee performance. The data analysis tool used in this study is Structural Equation Modeling (SEM) with the assistance of the AMOS software. The results of the study indicate that competence, psychological capital, job crafting, employee engagement, and employee performance have been running well descriptively. The findings prove that the work environment, psychological capital, and job crafting owned by employees significantly influence employee engagement. Furthermore, the study also proves that employee engagement has an impact on improving employee performance. The results further confirm that the work environment, psychological capital, and job crafting of employees significantly affect their performance. Additionally, there is an indirect effect of the work environment, psychological capital, and job crafting on employee performance through employee engagement at the Aceh Besar Tax Office. Keywords : Work Environment, Psychological Capital, Job Crafting, Employee Engagement, and Employee Performance