Electronic Theses and Dissertation

ABSTRAK

Abstrak Karya Akhir diserahkan kepada Panitia Komisi Ujian untuk mendapatkan Gelar Magister Manajemen pada Program Pascasarjana Universitas Syiah Kuala

PENGARUH LEADER MEMBER EXCHANGE TERHADAP KINERJA PEGAWAI DENGAN KEAMANAN KERJA, JOB RESOURCES DAN KETERIKATAN KERJA SEBAGAI MEDIASI
PADA KANTOR PELAYANAN PAJAK PRATAMA BANDA ACEH

Oleh
Asrul Hadi Muhiddin
NIM : 2301202010013

Konsentrasi : Manajemen Sumber Daya Manusia
Pembimbing Pertama : Prof. Dr. Muhammad Adam. SE. MBA
Pembimbing Kedua : Prof. Dr. Mukhlis, S.E, MS

Tujuan penelitian ini adalah untuk menganalisis/menguji: Pengaruh Leader Member Exchange terhadap Kinerja Pegawai dengan Keamanan Kerja, Job Resources dan Keterikatan Kerja sebagai Mediasi pada Kantor Pelayanan Pajak Pratama Banda Aceh. Metode analisis data dalam penelitian ini menggunakan metode Stuktural Equation Modeling (SEM) Partial Less Square (PLS). Populasi dalam penelitian ini sebanyak 100 orang, sedangkan teknik pengambilan sampel dilakukan dengan teknik sensus, karena melibatkan seluruh populasi menjadi responden dalam penelitian ini, sehingga jumlah responden sebanyak 100 orang. Hasil penelitian menunjukkan bahwa terdapat pengaruh Leader Member Exchange, Keamanan Kerja, Job Resources terhadap Keterikatan Kerja dengan arah yang positif. Selanjutnya, penelitian juga dapat membuktikan bahwa terdapat pengaruh positif pengaruh Leader Member Exchange, Keamanan Kerja, Job Resources dan Keterikatan Kerja terhadap kinerja pegawai. Penelitian dapat membuktikan bahwa terdapat pengaruh tidak langsung antara Leader Member Exchange, Keamanan Kerja, Job Resources terhadap kinerja pegawai melalui Keterikatan Kerja (partially mediation).

Kata Kunci: Leader Member Exchange, Keamanan Kerja, Job Resources, Keterikatan Kerja, dan Kinerja Pegawai.

ABSTRACT Abstract of Final Paper Submitted to The Examination Committee in partial fulfilment of the requirements for the degree of Master of Management on Graduate Program of Syiah Kuala University T H E I N F L U E N C E O F L E A D E R M E M B E R E X C H A N G E ON EMPLOYEE PERFORMANCE WITH JOB SECURITY, JOB RESOURCES AND WORK ENGAGEMENT AS MEDIATION AT BANDA ACEH TAX OFFICE By Asrul Hadi Muhiddin S/N : 2301202010013 Specialization : General Management Supervisor : Prof. Dr. Muhammad Adam. SE. MBA Co-Supervisor : Prof. Dr. Mukhlis, S.E, MS This study examines the impact of Leader-Member Exchange (LMX) on employee performance, with job security, job resources, and work engagement serving as mediating variables at the Banda Aceh Tax Office. The research population comprises 100 civil servants employed at the Banda Aceh Tax Office, all of whom were included as respondents through the census method. The results of the descriptive analysis indicate that LMX, job security, job resources, work engagement, and employee performance at the Banda Aceh Tax Office are at favorable levels. The direct effect analysis confirms that LMX has impact on job security, job resources, work engagement, and employee performance. Furthermore, job security and job resources are found to positively and significantly influence work engagement, while work engagement, in turn, has impact on employee performance. The findings from the indirect effect analysis reveal that job security and job resources each partially mediate the relationship between LMX and work engagement. Additionally, work engagement is identified as a partial mediator in the relationship between LMX and employee performance. Moreover, job resources and work engagement jointly function as partial mediators in the relationship between LMX and employee performance, reinforcing their significant and positive role in enhancing employee outcomes. This research contributes to management science by reinforcing JD-R Theory and SET Theory SET, emphasizing that leaders play a crucial role in shaping work environments that enhance engagement and performance. It provides empirical evidence that organizations should focus on leadership development, job security, and resource allocation to improve workforce productivity. These insights help refine leadership and organizational behavior theories while offering practical guidance for public sector human resource management. Keywords : Leader Member Exchange, Job Security, Job Resources, Work Engagement, and Employee Performance