Electronic Theses and Dissertation

Berdasarkan PermenPANRB Nomor 6 Tahun 2018, Pasal 3 tentang hari kerja dan jam kerja di lingkungan kementerian pendayagunaan aparatur negara dan reformasi birokrasi, dan Undang-Undang Nomor 36 Tahun 2014 Pasal 58 menyatakan setiap tenaga kesehatan dalam menjalankan praktik wajib memberikan pelayanan kesehatan sesuai standar profesi, standar pelayanan profesi, standar prosedur operasional dan etika profesi, sehingga pegawai kesehatan memiliki wewenang menerapkan kedisiplinan dalam memberikan pelayanan kesehatan bagi masyarakat. Akan tetapi fakta dilapangan pada Puskesmas Samadua penerapan kedisiplinan pegawai masih belum maksimal dilakukan. Penelitian ini bertujuan untuk mengetahui dan menjelaskan efektivitas penerapan disiplin pegawai terhadap kualitas pelayanan publik di Puskesmas Samadua dan untuk mengetahui dan menjelaskan faktor penyebab pegawai pada Puskesmas Samadua tidak disiplin. Penelitian ini menggunakan metode penelitian kualitatif. Teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Dalam menganalisis data menggunakan taknik reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan Puskesmas Samadua dalam penerapan disiplin pegawai masih belum efektif, pemantauan yang dilakukan Puskesmas Samadua menggunakan fingerprint, penerapan disiplin seperti pelatihan-pelatihan pegawai, peningkatan kualitas pelayanan seperti kegiatan turun ke desa, kegiatan lintor (lintas sektor) yang dilakukan masih belum efektif dalam meningkatkan kedisiplinan pegawai. Penyebabnya yaitu faktor budaya organisasi pegawainya bermalas-malasan dan lalai, faktor pemimpin tidak tegas dan faktor lingkungan membuat pegawai merasa bebas karena lingkungan sendiri. Berdasarkan data di lapangan Puskesmas Samadua terdapat permasalahan terkait dengan kedisiplinan pegawai, masih ada pegawai telat masuk kerja, pegawai tidak serius bekerja dalam melayani masyarakat, ketika pulang pegawai pulang belum pada waktunya. Diharapkan Puskesmas Samadua dapat meningkatkan kedisiplinan pegawai dalam bekerja dan memberikan arahan tegas agar pegawai dapat mengikuti aturan yang berlaku sehingga terciptanya pelayanan kesehatan yang baik.
Kata Kunci: Efektivitas, Pelayanan Publik, Kedisiplinan Pegawai, Puskesmas Samadua

Based on PermenPANRB regulation Number 6 of 2018, Article 3 concerning working days and working hours in the ministry of administrative reform and bureaucratic reform, and Law Number 36 of 2014 Article 58 states that every health worker in practicing is obliged to provide health services in accordance with professional standards, professional service standards, standard operating procedures and professional ethics, so that health officials have the authority to apply discipline in providing proper health services to the community. However, based on the facts on the ground at the Samadua Health Center, the application of employee discipline is still not optimal. This study aims to determine and explain the effectiveness of the application of employee discipline to the quality of public services at the Samadua Health Center and to identify and explain the factors that cause employees to be undisciplined at the Samadua Health Center. This study uses qualitative research methods, with data collection techniques through observation, interviews, and documentation. In analyzing the data using data reduction techniques, data presentation, and drawing conclusions. The results of this study indicate that the Samadua Health Center in implementing employee discipline is still not effective, the efforts made by the Samadua Health Center such as fingerprinting tools, training for employees, village activities, lintor activities (cross-sector) carried out is still not effective in improving employee discipline, this is caused by inappropriate salary factors, indecisive leadership factors and environmental factors that make employees undisciplined at work. Because based on direct observation to the Samadua Health Center there are still problems related to employee discipline, namely employees coming to work late, employees not being serious about working while serving the community, as well as when employees return home not on time. It is hoped that the Samadua Health Center can improve employee discipline at work and can provide strict directions so that employees can follow the applicable rules so as to create good health services for the community. Keywords: Effectiveness, Public Service, Employees Discipline, Samadua Health Center