Electronic Theses and Dissertation

Pangkalan Pendaratan Ikan merupakan salah satu fungsi utama dalam menggerakkan dan meningkatkan kesejahteraan masyarakat perikanan, terutama perikanan skala kecil. Sebagai sentral ekonomi perikanan di lambada lhok, PPI Lambada dituntut untuk segera melaksanakan fungsi utamanya sebagai lingkungan kerja yang melaksanakan pelayanan umum secara optimal dengan memberikan kinerja yang baik sesuai harapan penggunanya. Penelitian ini bertujuan untuk mengetahui tingkat kinerja dan tingkat kepuasan pengguna terhadap pengelolaan PPI Lambada. Metode penelitian dilakukan dengan melakukan survei dan studi kasus. Pengambilan data dilakukan selama bulan juni 2022 berdasarkan kuisioner terhadap 4 fasilitas yang diteliti menggunakan pendekatan fungsi pelabuhan perikanan sesuai PER.08/MEN/2012. Data dianalisis menggunakan persentase indeks kinerja dan Customer Satisfication Indeks (CSI). Hasil penelitian menunjukkan nilai Persentase Indeks Kinerja sebesar 58%. Nilai tersebut mengindikasikan bahwa kinerja PPI Lambada cukup baik. Sementara nilai indeks kepuasan pengguna diperoleh sebesar 80.30%, mengindikasikan tingkat kepuasan pengguna PPI Lambada berada pada kategori puas. Secara keseluruhan menunjukkan kepuasan pengguna berada di kisaran dengan tingkat kepuasan kategori puas. Perolehan nilai indeks kepuasan ini mencerminkan kinerja PPI Lambada hampir maksimal sesuai harapan para penggunanya.
Kata kunci: Indeks Kinerja, Indeks Kepuasan, Customer Satisfication Indeks, PPI Lambada.

Fish landing base is one of the main functions in mobilizing and improving the welfare of fishing communities, especially small-scale fisheries. As the center of the fisheries economy in Lambada lhok, PPI Lambada is required to immediately carry out its main function as a work environment that carries out public services optimally by providing good performance according to the expectations of its users. This study aims to determine the level of performance and level of user satisfaction with the management of PPI Lambada. The research method is carried out by conducting surveys and case studies. Data collection was carried out during June 2022 based on a questionnaire on the 4 facilities studied using a fishing port function approach in accordance with PER.08/MEN/2012. Data were analyzed using the percentage of performance index and Customer Satisfication Index (CSI). The results showed that the Percentage Performance Index value was 58%. This value indicates that the performance of PPI Lambada is quite good. Meanwhile, the user satisfaction index value was obtained at 80.30%, indicating that the satisfaction level of PPI Lambada users was in the satisfied category. Overall, it shows that user satisfaction is in the range with the level of satisfaction in the satisfied category. Obtaining this satisfaction index value reflects the performance of PPI Lambada almost maximally according to the expectations of its users. Keywords: Performance Index, Satisfaction Index, Customer Satisfication Index, PPI Lambada