Electronic Theses and Dissertation

ABSTRAK

Abstrak Karya Akhir diserahkan kepada Panitia Komisi Ujian untuk
mendapatkan Gelar Magister Manajemen pada Program Pascasarjana
Universitas Syiah Kuala

PENGARUH STRES KERJA, PERSEPSI DUKUNGAN ORGANISASI, DAN PELATIHAN TERHADAP KINERJA KARYAWAN DENGAN
KOMITMEN ORGANISASI SEBAGAI PEMEDIASI PADA
BANK SYARIAH INDONESIA KC BANDA ACEH DAUD BEUREUEH I

Oleh:

MUHAMMAD FAJRI
NPM: 1801202010010

Konsentrasi: Manajemen Sumber Daya Manusia

Pembimbing Pertama : Dr. Mukhlis, S.E., MS
Pembimbing Kedua : Dr. A. Sakir, S.E., M.M.


Tujuan dari penelitian ini adalah untuk menganalisis pengaruh stres kerja, persepsi dukungan organisasi, dan pelatihan terhadap kinerja karyawan baik secara langsung maupun secara tidak langsung melalui komitmen organisasi. Responden pada penelitian ini ditetapkan dengan sensus dengan jumlah responden sebanyak 126 karyawan, sedangkan teknik analisis data yang digunakan yaitu SEM. Hasil penelitian menemukan bahwa stres kerja, persepsi dukungan organisasi, dan pelatihan berpengaruh signifikan terhadap komitmen organisasi; persepsi dukungan organisasi secara langsung berpengaruh signifikan terhadap kinerja karyawan, sedangkan stres kerja dan pelatihan secara langsung tidak berpengaruh signifikan terhadap kinerja karyawan; stres kerja, persepsi dukungan organisasi, dan pelatihan berpengaruh signifikan terhadap kinerja karyawan secara tidak langsung melalui komitmen organisasi. Dalam penelitian ini komitmen organisasi berperan sebagai mediasi sempurna antara pengaruh stres kerja dan pelatihan terhadap kinerja karyawan, serta berperan sebagai mediasi parsial antara pengaruh persepsi dukungan organisasi terhadap kinerja karyawan.

Kata Kunci: Stres Kerja, Persepsi Dukungan Organisasi, Pelatihan,
Komitmen Organisasi, Kinerja Karyawan.

ABSTRACT Abstract of Final Paper submitted to the Examination Committee in partial fulfilment of the requirements for the degree of Master of Management on the Graduate Program of Syiah Kuala University THE EFFECT OF JOB STRESS, PERCEIVED ORGANIZATIONAL SUPPORT, AND TRAINING ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL COMMITMENT AS A MEDIATION IN BANK SYARIAH INDONESIA KC BANDA ACEH DAUD BEUREUEH I By: MUHAMMAD FAJRI NPM: 1801202010010 Specialization: Human Resource Management Supervisor : Dr. Mukhlis, S.E., MS Co-Supervisor : Dr. A. Sakir, S.E., M.M. This research aimed to analyze the effect of job stress, perceived organizational support, and training on employee performance either directly or indirectly through organizational commitment. Respondents in this research were determined by census with the number of respondents as many as 126 employees, while the data analysis technique used was Structural Equation Model. The results showed that job stress, perceived organizational support, and training had a significant effect on organizational commitment; perceived organizational support directly has a significant effect on employee performance, while job stress and training have no significant effect on employee performance; job stress, perceived organizational support, and training have a significant effect on employee performance indirectly through organizational commitment. In this research, organizational commitment acts as a perfect mediation between the effect of job stress and training on employee performance, and acts as a partial mediation between the effect of perceived organizational support on employee performance. Keywords: Job Stress, Perceived Organizational Support, Training, Organizational Commitment, Employee Performance.