Electronic Theses and Dissertation

Capaian kinerja perawat yang bekerja pada tatanan pelayanan kesehatan dapat dipengaruhi oleh faktor psikologis dan lingkungan kerja. Burnout perawat merupakan kondisi psikologis perawat yang ditimbulkan oleh lingkungan kerja perawat dan dapat berdampak pada kualitas pelayanan keperawatan. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang berhubungan dengan burnout perawat dan dampaknya terhadap kualitas pelayanan keperawatan di ruang rawat inap RSUDZA Banda Aceh. Desain penelitian ini adalah cross sectional study. Pengumpulan data dilakukan dengan cara menyebarkan kuesioner kepada 214 orang perawat yang menjadi responden penelitian yang dipilih dengan teknik proportional random sampling. Berdasarkan analisis data dengan uji fisher’s exact test didapatkan hasil terdapat hubungan yang signifikan antara burnout dengan beban kerja (p = 0.001), work family conflict (p = 0.001), dan job control (p = 0.003). Berdasarkan hasil analisis regresi logistik didapatkan hasil work family conflict merupakan faktor yang paling berhubungan dengan burnout (OR = 5.182, p = 0.001) yang bermakna bahwa perawat yang mengalami work family conflict tinggi 5 kali lebih berpeluang mengalami burnout dibandingkan dengan perawat yang memiliki work family conflict rendah. Penelitian ini menyimpulkan beban kerja tinggi, work family conflict tinggi dan job control rendah dapat menyebabkan burnout pada perawat, namun tidak menimbulkan dampak pada kualitas pelayanan keperawatan di RSUDZA. Berdasarkan hasil penelitian, direkomendasikan agar dilakukan family gathering, penyediaan ruang konseling dan penambahan pegawai.

The performance achievement of nurses who work in health care settings can be influenced by psychological factors and the workplace environment factors. Nurse's burnout is a nurse's psychological condition caused by the nurse's work environment, and it has an impact on the quality of nursing services. The study objective is to determine the factors related to nurse' burnout and its impact on the quality of nursing services at the inpatient ward of dr. Zainoel Abidin Public Hospital in Banda Aceh. The research design is a cross-sectional study. Data was collected by distributing questionnaires to 214 nurses as respondents in this study, which were selected using the proportional random sampling technique. The results of data analysis with the fisher’s exact test indicated that there is a significant relationship between burnout with workload (p = 0.001), work-family conflict (p = 0.001), and job control (p = 0.003). The results of logistic regression analysis indicated that work-family conflict is the most related factor to burnout (OR = 5.182, p = 0.001), which means that nurses who experience high work-family conflict are five times more likely to experience burnout than those who experience low work-family conflict. This study concludes that high workload, high work-family, and low job control cause burnout among nurses, However refuse on the quality of nursing services at dr. Zainoel Abidin Public Hospital. Based on the results of the study, the researcher recommended to the held family gathering, providing counseling rooms, and adding employees.