Electronic Theses and Dissertation

FAKTOR-FAKTOR YANG MEMPENGARUHI MOTIVASI ANGGOTA DETASEMEN GEGANA SATUAN BRIMOB POLDA ACEH DALAM MEWUJUDKAN AKSELERASI PELAYANAN PRIMA KEPOLISIAN
UNTUK MENCIPTAKAN SITUASI KAMTIBMAS
PASCA KONFLIK DI ACEH

Oleh
AKMAL
NIM : 1209200020031

Konsentrasi : Manajemen Umum

Pembimbing Utama : Prof. Dr. Jasman J. Ma’ruf, SE. MBA
Pembimbing Pembantu : Dr. Mukhlis Yunus. SE. MS


Abstrak: Tujuan penelitian ini adalah untuk mengetahui (1) mengetahui apakah kepuasan kerja, status dan tanggung jawab, kompensasi, kondisi lingkungan kerja dan fasilitas kerja, motivasi anggota dan pelayanan prima sudah baik (2) pengaruh kepuasan kerja, status dan tanggung jawab, kompensasi, kondisi lingkungan kerja dan fasilitas kerja baik secara simultan maupun parsial terhadap motivasi kerja anggota (3) pengaruh kepuasan kerja, status dan tanggung jawab, kompensasi, kondisi lingkungan kerja dan fasilitas kerja baik secara simultan maupun parsial terhadap pelayanan prima anggota (4) pengaruh motivasi kerja terhadap pelayanan prima anggota Detasemen Gegana Satuan Brimob Polda Aceh dan (5) mengetahui besarnya pengaruh tidak langsung kepuasan kerja, status dan tanggung jawab, kompensasi, kondisi lingkungan kerja dan fasilitas kerja terhadap pelayanan prima melalui motivasi kerja anggota Detasemen Gegana Satuan Brimob Polda Aceh. Lokasi penelitian di lakukan pada Detasemen Gegana Satuan Brimob Polda Aceh, dimana teknik pengambilan sampel dilakukan dengan teknik sensus melibatkan seluruh populasi menjadi responden penelitian. Hasil penelitian menunjukkan bahwa kepuasan kerja, status dan tanggung jawab, kompensasi, kondisi lingkungan kerja, fasilitas kerja secara simultan maupun parsial berpengaruh terhadap motivasi anggota, kemudian hasil penelitian juga membuktikan bahwa kepuasan kerja, status dan tanggung jawab, kompensasi, kondisi lingkungan kerja, fasilitas kerja secara simultan maupun parsial berpengaruh terhadap pelayanan prima, motivasi anggota berpengaruh terhadap pelayanan prima anggota serta kepuasan kerja, status dan tanggung jawab, kompensasi, kondisi lingkungan kerja, fasilitas kerja berpengaruh terhadap pelayanan prima melalui motivasi anggota.

Kata Kunci: Kepuasan Kerja, Status dan Tanggung Jawab, Kompensasi, Kondisi Lingkungan Kerja, Fasilitas Kerja, Motivasi dan Pelayanan Prima
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ABSTRACT

Abstract of Final Paper Submitted to The Examination Committee in partial fulfilment of the requirements for the degree of Master of Management on Graduate Program of Syiah Kuala University

FACTORS AFFECTING MOTIVATION OF UNIT MEMBERS OF DETACHMENT BRIMOB POLDA ACEH ACCELERATION IN MAKING EXCELLENT SERVICE POLICE TO CREATE A SITUATION IN ACEH PUBLIC ORDER AND SAFETY POST-CONFLICT
By

AKMAL
NIM : 1209200020031

Specialization : General Management

Supervisor : Prof. Dr. Jasman J. Ma’ruf, SE. MBA
Co-Supervisor : Dr. Mukhlis Yunus. SE. MS

Abstract: The purpose of this study was to determine (1) determine whether job satisfaction, status and responsibilities, compensation, working conditions and working facilities, motivation and excellent service members have been good (2) the effect of job satisfaction, status and responsibilities, compensation, conditions working environment and working facilities either simultaneously or partially on work motivation member (3) the effect of job satisfaction, status and responsibilities, compensation, working conditions and work facilities either simultaneously or partially to the excellent service members (4) the effect of work motivation on excellent service Detachment members of Brimob Aceh Police bomb squad unit and (5) determine the magnitude of the indirect effect of job satisfaction, status and responsibilities, compensation, working conditions and working facilities to excellent service through work motivation Detachment members of Brimob Aceh Police Force bomb squad. Location of the research done at the Police Mobile Brigade Unit bomb squad Detachment of Aceh, where the sampling technique is done by a technique involving the entire population census study respondents. The results showed that job satisfaction, status and responsibilities, compensation, working conditions, working facilities simultaneously or partially affect the motivation of members, then the results of the study also show that job satisfaction, status and responsibilities, compensation, working conditions, facilities work simultaneously or partially affect the excellent service, motivation affects members excellent service members and job satisfaction, status and responsibilities, compensation, working conditions, working facilities affect the excellent service through motivation member.

Keywords : Job Satisfaction, Status and Responsibilities, Compensation, Conditions of Work Environment, Facility Work, Motivation and Service Excellence

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