Electronic Theses and Dissertation

Kembang Dental Care merupakan klinik gigi yang masih menjalankan sebagian besar proses pelayanan secara manual, seperti reservasi pasien, pengelolaan jadwal dokter, pencatatan data pasien, rekam medis, dan resep obat. Kondisi tersebut menyebabkan antrean pasien menjadi lebih panjang, proses pencarian data kurang efisien, serta meningkatkan risiko terjadinya kesalahan pencatatan. Penelitian ini bertujuan merancang dan membangun sistem informasi layanan klinik gigi berbasis web pada Kembang Dental Care untuk mendukung digitalisasi proses pelayanan klinik. Sistem dikembangkan menggunakan metode Waterfall dengan framework Laravel, bahasa pemrograman PHP, database MySQL, serta antarmuka yang dibangun menggunakan Tailwind CSS. Fitur utama sistem meliputi reservasi layanan yang terintegrasi dengan pra konsultasi, pengelolaan data pasien, jadwal dokter, layanan, rekam medis, resep obat, laporan, serta notifikasi perubahan jadwal dan antrean sesuai hak akses pengguna. Pengujian sistem dilakukan menggunakan Black Box Testing dengan pendekatan Equivalence Partitioning dan Boundary Value Analysis untuk memastikan seluruh fungsi berjalan sesuai kebutuhan. Selain itu, evaluasi pengalaman pengguna dilakukan menggunakan User Experience Questionnaire (UEQ) yang melibatkan 20 responden, terdiri atas dokter, admin, dan pasien. Hasil pengujian Black Box Testing menunjukkan seluruh fungsi sistem berjalan sesuai dengan yang diharapkan. Sementara itu, hasil evaluasi UEQ memperoleh nilai Excellent pada skala Perspicuity (2,57), Efficiency (2,60), Dependability (2,12), Stimulation (2,77), dan Novelty (2,77), serta kategori Good pada skala Attractiveness (1,77). Berdasarkan hasil tersebut, sistem informasi yang dikembangkan dinilai mampu meningkatkan efisiensi pengelolaan layanan klinik, mempermudah proses administrasi, serta memberikan pengalaman pengguna yang baik dalam mendukung pelayanan di Kembang Dental Care.

Kata kunci: sistem informasi, klinik gigi, Laravel, Waterfall, Black Box Testing, User Experience Questionnaire (UEQ).

Kembang Dental Care is a dental clinic that still performs most of its service processes manually, including patient reservations, doctor schedule management, patient data recording, medical records, and prescription management. These conditions result in longer patient queues, inefficient data retrieval, and a higher risk of recording errors. This study aims to design and develop a web-based dental clinic information system for Kembang Dental Care to support the digitalization of clinical service processes. The system was developed using the Waterfall methodology with the Laravel framework, PHP programming language, MySQL database, and Tailwind CSS for the user interface. The main features of the system include service reservations integrated with pre-consultation, patient data management, doctor schedules, service management, medical records, prescriptions, reports, and notifications for queue updates and schedule changes based on user access rights. System testing was conducted using Black Box Testing with the Equivalence Partitioning and Boundary Value Analysis approaches to ensure that all system functions operated as expected. Furthermore, user experience evaluation was carried out using the User Experience Questionnaire (UEQ) involving 20 respondents consisting of doctors, administrators, and patients. The Black Box Testing results indicated that all system functions performed successfully according to the specified requirements. Meanwhile, the UEQ evaluation achieved an Excellent rating for the Perspicuity (2.57), Efficiency (2.60), Dependability (2.12), Stimulation (2.77), and Novelty (2.77) scales, while the Attractiveness scale (1.77) received a Good rating. Based on these findings, the developed information system is considered capable of improving the efficiency of clinic service management, simplifying administrative processes, and providing a positive user experience to support healthcare services at Kembang Dental Care. Keywords: information system, dental clinic, Laravel, Waterfall, Black Box Testing, User Experience Questionnaire (UEQ).