Electronic Theses and Dissertation

Kepuasan pasien merupakan indikator utama mutu pelayanan rumah sakit. Meskipun Indeks Kepuasan Masyarakat RSUD Kabupaten Bireuen tergolong baik, masih ditemukan keluhan pasien yang menunjukkan adanya kesenjangan antara pelayanan yang diterima dan harapan pasien, sehingga berpotensi menghambat upaya peningkatan mutu pelayanan rumah sakit. Penelitian ini bertujuan menganalisis determinan kepuasan pasien berdasarkan faktor sosiodemografi pada pasien rawat inap di RSUD Kabupaten Bireuen. Penelitian kuantitatif dengan desain cross-sectional. Sebanyak 340 pasien rawat inap dipilih menggunakan teknik convenience sampling. Data dikumpulkan menggunakan kuesioner SERVQUAL dan dianalisis menggunakan uji Chi-square serta regresi logistik biner. Hasil analisis regresi logistik biner pada model akhir menunjukkan bahwa jenis kelamin (aOR = 2,305; 95% CI = 1,133–4,689; p = 0,021), tingkat pendidikan (aOR = 6,423; 95% CI = 3,925–10,511; p < 0,001), status perkawinan (aOR = 0,321; 95% CI = 0,124–0,830; p = 0,019), kepemilikan asuransi (aOR = 11,119; 95% CI = 2,550–48,488; p = 0,001), dan jarak tempat tinggal (aOR = 0,308; 95% CI = 0,152–0,625; p = 0,001) berhubungan dengan kepuasan pasien. Kepemilikan asuransi merupakan faktor sosiodemografi yang paling dominan berhubungan dengan kepuasan pasien. Disimpulkan bahwa faktor sosiodemografi merupakan determinan kepuasan pasien dan perlu dipertimbangkan dalam pengembangan strategi peningkatan mutu pelayanan rumah sakit.

Kata Kunci : faktor sosiodemografi, kepuasan pasien, pelayanan rawat inap
Daftar Pustaka : 6 buku, 68 jurnal, 8 sumber online.

Patient satisfaction is a key indicator of hospital service quality because it reflects the extent to which healthcare services meet patients' expectations. Although the Community Satisfaction Index at Bireuen Regional General Hospital indicates good performance, patient complaints persist, suggesting a gap between the services received and patients' expectations that may hinder efforts to improve service quality. This quantitative study employed a cross-sectional design to analyze the determinants of patient satisfaction based on sociodemographic factors among hospitalized patients at Bireuen Regional General Hospital. A total of 340 inpatients were selected using convenience sampling. Data were collected using the SERVQUAL questionnaire and analyzed using the Chi-square test and binary logistic regression. The results Binary logistic regression analysis of the final model showed that sex (aOR = 2.305; 95% CI = 1.133–4.689; p = 0.021), educational level (aOR = 6.423; 95% CI = 3.925–10.511; p < 0.001), marital status (aOR = 0.321; 95% CI = 0.124–0.830; p = 0.019), health insurance ownership (aOR = 11.119; 95% CI = 2.550–48.488; p = 0.001), and residential distance from the hospital (aOR = 0.308; 95% CI = 0.152–0.625; p = 0.001) were significantly associated with patient satisfaction. Health insurance ownership was the most dominant sociodemographic factor associated with patient satisfaction. In conclusion, sociodemographic factors are determinants of patient satisfaction and should be considered in developing strategies to improve the quality of hospital services. Keywords : sociodemographic factors, patient satisfaction, inpatient services References : 6 books, 68 journals, 8 online source.