Electronic Theses and Dissertation
Universitas Syiah Kuala
THESES
THE DETERMINANTS OF PATIENT LOYALTY OF MEDCARE ORTHODONTIC CLINIC PATIENTS: A PATIENT-CENTERED CARE PERSPECTIVE
Pengarang
Lama Talat Al-gunaid - Personal Name;
Dosen Pembimbing
H. Said Usman - 197010151992031004 - Dosen Pembimbing II
Nomor Pokok Mahasiswa
2407201010003
Fakultas & Prodi
Fakultas Kedokteran / Kesehatan Masyarakat (S2) / PDDIKTI : 13101
Subject
Kata Kunci
Penerbit
Banda Aceh : Fakultas Kedokteran., 2026
Bahasa
No Classification
-
Literature Searching Service
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MASTER OF PUBLIC HEALTH PROGRAM
FACULTY OF MEDICINE, SYIAH KUALA UNIVERSITY
Thesis, July 2026
Lama Talat Hasan Al-gunaid
The Determinants of Patients Loyalty of Medcare Orthodontic Clinic Patients: A Patient-Centered Care Perspective.
104 Pages + 13 Tables + 3 Figures + 2 Appendices
ABSTRACT
Background: Patient loyalty is an important indicator of healthcare sustainability, particularly in orthodontic services where treatment requires long-term commitment and repeated interactions with healthcare providers. Factors such as waiting time, service quality, communication quality, and patient satisfaction may influence patient loyalty.
Objective: To examine the effects of waiting time, service quality, communication quality, and patient satisfaction on patient loyalty among patients attending Medcare Orthodontic Clinic.
Methods: This quantitative cross-sectional study involved 141 orthodontic patients selected through convenience sampling. Data were collected using a valid and reliable self-administered questionnaire and analysed using Structural Equation Modelling–Partial Least Squares (SEM-PLS).
Results: Waiting time, service quality, communication quality, and patient satisfaction had positive and significant effects on patient loyalty. In addition, waiting time, service quality, and communication quality significantly influenced patient satisfaction. Among all predictors, patient satisfaction demonstrated the strongest direct effect on patient loyalty, while service quality showed the strongest direct effect on patient satisfaction.
Conclusion: Patient loyalty in orthodontic services is influenced by both operational and interpersonal aspects of care. Waiting time, service quality, communication quality, and patient satisfaction all contribute significantly to patient loyalty. Furthermore, waiting time, service quality, and communication quality positively influence patient satisfaction. Improving service quality, communication, and waiting time management may enhance patient satisfaction and strengthen long-term patient retention.
Keywords: Patient Loyalty, Patient Satisfaction, Service Quality, Communication Quality, Waiting Time, Orthodontic Clinic.
Bibliography: 10 Books + 114 Journals + 12 Websites.
MASTER OF PUBLIC HEALTH PROGRAM FACULTY OF MEDICINE, SYIAH KUALA UNIVERSITY Thesis, July 2026 Lama Talat Hasan Al-gunaid The Determinants of Patients Loyalty of Medcare Orthodontic Clinic Patients: A Patient-Centered Care Perspective. 104 Pages + 13 Tables + 3 Figures + 2 Appendices ABSTRACT Background: Patient loyalty is an important indicator of healthcare sustainability, particularly in orthodontic services where treatment requires long-term commitment and repeated interactions with healthcare providers. Factors such as waiting time, service quality, communication quality, and patient satisfaction may influence patient loyalty. Objective: To examine the effects of waiting time, service quality, communication quality, and patient satisfaction on patient loyalty among patients attending Medcare Orthodontic Clinic. Methods: This quantitative cross-sectional study involved 141 orthodontic patients selected through convenience sampling. Data were collected using a valid and reliable self-administered questionnaire and analysed using Structural Equation Modelling–Partial Least Squares (SEM-PLS). Results: Waiting time, service quality, communication quality, and patient satisfaction had positive and significant effects on patient loyalty. In addition, waiting time, service quality, and communication quality significantly influenced patient satisfaction. Among all predictors, patient satisfaction demonstrated the strongest direct effect on patient loyalty, while service quality showed the strongest direct effect on patient satisfaction. Conclusion: Patient loyalty in orthodontic services is influenced by both operational and interpersonal aspects of care. Waiting time, service quality, communication quality, and patient satisfaction all contribute significantly to patient loyalty. Furthermore, waiting time, service quality, and communication quality positively influence patient satisfaction. Improving service quality, communication, and waiting time management may enhance patient satisfaction and strengthen long-term patient retention. Keywords: Patient Loyalty, Patient Satisfaction, Service Quality, Communication Quality, Waiting Time, Orthodontic Clinic. Bibliography: 10 Books + 114 Journals + 12 Websites.
FAKTOR-FAKTOR YANG MEMPENGARUHI KECEMASAN PASIEN DALAM PERAWATAN KESEHATAN GIGI MULUT DI POLIKLINIK GIGI RUMAH SAKIT IBU DAN ANAK (RSIA) BANDA ACEH (FARRAHDILLA SARI, 2016)
GAMBARAN TINGKAT KEPUASAN PASIEN SETELAH MELAKUKAN PERAWATAN ORTODONTI CEKAT PADA DOKTER GIGI UMUM DAN DOKTER GIGI SPESIALIS ORTODONTI. (Zuhrina Setia, 2014)
HUBUNGAN PEMBERIAN INFORMASI TERHADAP TINGKAT KECEMASAN PADA PASIEN PRA BEDAH MAYOR ORTOPEDI DI RSUDZA BANDA ACEH (Alfia Pusfita Sari, 2014)
HUBUNGAN PEMENUHAN KEBUTUHAN SPIRITUAL DENGAN KUALITAS HIDUP PADA PASIEN KANKER DI RUANG RAWAT INAP BLUD RUMAH SAKIT UMUM DAERAH DR. ZAINOEL ABIDIN BANDA ACEH TAHUN 2013 (Siska Wulandari, 2014)
POLA KOMUNIKASI DOKTER BEDAH UMUM DAN PASIEN DALAM PROSES PENYEMBUHAN DI RUMAH SAKIT UMUM MEURAXA (NURUL HAYATI, 2018)