Electronic Theses and Dissertation

Sebagai Unit Pelaksana Teknis Daerah (UPTD) Pada Dinas Kelautan dan Perikanan Aceh, PPP Labuhanhaji mempunyai tugas melaksanakan pengelolaan, pelayanan dan pemanfaatan sumber daya ikan, serta keselamatan operasional kapal perikanan. Tujuan penelitian yaitu untuk mengetahui tingkat kepuasan nelayan terhadap Kinerja Kesyahbandaran dan menganalisis Strategi Peningkatan Kinerja Kesyahbandaran di PPP Labuhanhaji, Aceh Selatan. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif dan kuantitatif. Teknik pengambilan data yang digunakan adalah Purposive Sampling dengan Respondennya adalah Pemilik, Nakhuda, Pengurus dan Panglima laut Labuhanhaji. Pengolahan data menggunakan Chi – Square dengan Program SPSS dan Analisis SWOT. Hasil Penelitian menunjukkan bahwa 5 variabel yang di uji yaitu, (bukti fisik, kehandalan, daya tanggap, jaminan keamanan dan kepedulian). Dari hasil tersebut diperoleh 4 variabel yang berpengaruh signifikan terhadap kepuasan nelayan yaitu, variabel bukti fisik, kehandalan, jaminan keamanan dan kepedulian dengan nilai (≤ 0.000) sedangkan 1 variabel tidak berpengaruh signifikan terhadap kepuasan nelayan, yaitu variabel daya tanggap (≤ 0.702), Dari hasil analsis SWOT menunjukkan Strategi yang dapat diterapkan di kesyahbandaran PPP labuhanhaji adalah strategi SO.

Kata Kunci: Pelabuhan Perikanan, Kesyahbandaran, pelayanan, kepuasan, PPP Labuhanhaji

As a Regional Technical Implementation Unit (UPTD) at the Aceh Maritime Affairs and Fisheries Service, PPP Labuhanhaji has the task of implementing the management, service and utilization of fish resources, as well as the operational safety of fishing vessels. The aim of the research is to determine the level of fishermen's satisfaction with the role of the Harbormaster and to analyze the strategy for improving the performance of the Harbormaster at PPP Labuhanhaji, South Aceh. This research uses a descriptive method with a qualitative and quantitative approach. The data collection technique used was Purposive Sampling with the respondents being the Owner, Captain, Manager and Sea Commander of Labuhanhaji. Data processing using Chi-Square with SPSS Program and SWOT Analysis. The results of the study showed that the 5 variables tested were (physical evidence, reliability, responsiveness, security assurance, and concern). From these results, 4 variables were obtained that had a significant effect on fishermen's satisfaction, namely, the variables of physical evidence, reliability, security assurance, and concern with a value of (≤ 0.000), while 1 variable did not have a significant effect on fishermen's satisfaction, namely the responsiveness variable (≤ 0.702). From the results of the SWOT analysis, it shows that the strategy that can be applied in the harbormaster of PPP Labuhanhaji is the SO strategy. Keywords : Fishing Port, Harbor Master, service, satisfaction, PPP Labuhanhaji.