Electronic Theses and Dissertation

Smart Mobility merupakan salah satu pilar penting dalam konsep smart city yang bertujuan meningkatkan efisiensi, keselamatan, dan kenyamanan sistem transportasi perkotaan melalui pemanfaatan teknologi informasi. Dinas Perhubungan Kota Banda Aceh berperan sebagai instansi teknis yang bertanggung jawab dalam perencanaan, pengelolaan, dan pengawasan sistem transportasi, termasuk penerapan teknologi transportasi cerdas. Penelitian ini bertujuan untuk menganalisis peran Dinas Perhubungan Kota Banda Aceh dalam menerapkan konsep Smart Mobility serta mengidentifikasi permasalahan dan hambatan yang dihadapi dalam proses implementasinya. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa Dinas Perhubungan telah berperan dalam penerapan Smart Mobility melalui pengembangan angkutan massal Trans Kutaraja berbasis teknologi, penerapan sistem pelacakan kendaraan (GPS), penggunaan CCTV, people counting, sistem parkir elektronik, serta pembayaran non tunai. Namun, implementasinya belum optimal karena keterbatasan anggaran, kesiapan masyarakat yang belum merata, keterbatasan sarana dan prasarana pendukung, serta kapasitas sumber daya manusia. Oleh karena itu, diperlukan penguatan kebijakan, peningkatan sosialisasi dan edukasi kepada masyarakat, pengembangan infrastruktur teknologi, serta dukungan anggaran yang berkelanjutan agar penerapan Smart Mobility di Kota Banda Aceh dapat berjalan lebih efektif dan berkelanjutan.

Kata Kunci: Smart Mobility’, Dinas Perhubungan’, Transportasi Cerdas’, Kota Banda Aceh’

Smart Mobility represents a crucial pillar of the smart city concept, aimed at enhancing the efficiency, safety, and convenience of urban transportation systems through the use of information technology. The Banda Aceh City Transportation Agency serves as the technical authority responsible for planning, managing, and supervising transportation systems, including the implementation of intelligent transportation technologies. This study seeks to examine the role of the Banda Aceh City Transportation Agency in implementing the Smart Mobility concept and to identify the key issues and challenges encountered during its application. A descriptive qualitative approach was employed, with data collected through observation, interviews, and documentation. The findings indicate that the Transportation Agency has contributed to the implementation of Smart Mobility through the development of the technology-based Trans Kutaraja mass transit system, the utilization of GPS-based vehicle tracking, CCTV surveillance, people counting technology, electronic parking systems, and non-cash payment mechanisms. Nevertheless, the implementation has not yet reached an optimal level due to budget constraints, uneven public readiness to adopt digital technologies, limitations in supporting infrastructure, and insufficient human resource capacity. Therefore, strengthening policy frameworks, expanding public socialization and education, improving technological infrastructure, and ensuring sustainable budget support are necessary to enhance the effectiveness and sustainability of Smart Mobility implementation in Banda Aceh City. Kata Kunci: Smart Mobility’, Dinas Perhubungan’, Intelligent Transportation’, Banda Aceh City’