Electronic Theses and Dissertation

Penelitian ini dilatarbelakangi oleh pentingnya pengelolaan transportasi publik yang efektif dan berkelanjutan dalam mendukung mobilitas masyarakat di Kota Banda Aceh. Trans Koetaradja sebagai layanan Bus Rapid Transit (BRT) yang dikelola oleh UPTD Angkutan Massal memiliki peran strategis, namun dalam pelaksanaannya masih menghadapi berbagai permasalahan operasional. Penelitian ini bertujuan untuk menganalisis upaya UPTD Angkutan Massal dalam meningkatkan sistem manajemen operasional serta mengevaluasi kontribusinya terhadap mobilitas masyarakat, serta mengidentifikasi tantangan yang dihadapi dalam pengelolaan sarana operasional Bus Trans Koetaradja. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Informan penelitian berjumlah 14 orang yang terdiri dari unsur UPTD Angkutan Massal, awak bus, dan masyarakat pengguna layanan. Hasil penelitian menunjukkan bahwa UPTD Angkutan Massal telah melakukan berbagai upaya perbaikan operasional, seperti pengaturan jadwal, pengelolaan armada, dan peningkatan pelayanan awak bus, yang secara umum berkontribusi positif terhadap mobilitas masyarakat. Namun demikian, masih terdapat tantangan berupa keterbatasan armada, ketepatan waktu keberangkatan, serta belum meratanya pelayanan antar koridor. Oleh karena itu, diperlukan peningkatan konsistensi manajemen operasional dan penguatan sarana pendukung guna mewujudkan layanan transportasi publik yang lebih efektif dan responsif.
Kata kunci: Evaluasi Operasional, Trans Koetaradja, Mobilitas Masyarakat

This research is motivated by the importance of effective and sustainable public transportation management in supporting community mobility in the city of Banda Aceh. Trans Koetaradja as a Bus Rapid Transit (BRT) service managed by the UPTD Mass Transportation has a strategic role, but in its implementation it still faces various operational problems. This study aims to analyze the efforts of the Mass Transportation UPTD in improving the operational management system and evaluate its contribution to community mobility, as well as identify the challenges faced in the management of the operational facilities of the Trans Koetaradja Bus. The research method used is descriptive qualitative with data collection techniques through interviews, observations, and documentation. The research informants amounted to 14 people consisting of elements of the Mass Transportation UPTD, bus crews, and service user communities. The results of the study show that the UPTD Mass Transportation has made various efforts to improve operations, such as scheduling arrangements, fleet management, and improving bus crew services, which generally contribute positively to community mobility. However, there are still challenges in the form of fleet limitations, punctuality of departures, and uneven services between corridors. Therefore, it is necessary to increase the consistency of operational management and strengthen supporting facilities to realize more effective and responsive public transportation services. Keywords: Operational Evaluation, Trans Koetaradja, Community Mobility