Electronic Theses and Dissertation

STRATEGI OPTIMALISASI PELAYANAN AIR BERSIH BERBASIS SMART WATER MANAGEMENT PADA PERUMDAM
TIRTA DAROY KOTA BANDA ACEH

Oleh:
Hendra Alhas
NIM. 2204201010014
Komisi Pembimbing:
1. Prof. Dr. Ir. Azmeri, S.T., M.T.
2. Dr. Ir. Ziana, S.T., M.T., IPM

ABSTRAK
Kebutuhan akan layanan air bersih yang andal dan efisien di Kota Banda Aceh, telah mendorong penerapan Smart Water Management pada Perusahaan Daerah Air Minum (Perumdam) Tirta Daroy. Namun, implementasi konsep tersebut masih menghadapi sejumlah tantangan, antara lain resistensi terhadap perubahan, keterbatasan anggaran, keterbatasan kapasitas sumber daya manusia, serta kebutuhan integrasi teknologi baru dengan sistem konvensional yang telah ada. Kondisi tersebut menyebabkan pelayanan air bersih belum berjalan secara maksimal, baik dari segi efisiensi distribusi maupun kepuasan pelanggan. Penelitian ini bertujuan merumuskan strategi optimalisasi pelayanan air bersih berbasis smart water management pada Perumdam Tirta Daroy Kota Banda Aceh, dan mengidentifikasi urutan prioritas strategi tersebut. Penelitian ini menggunakan metode kualitatif melalui wawancara dan kuantitatif melalui kuesioner. Data wawancara dikumpulkan dari 5 personil Perumdam untuk menggali faktor internal dan eksternal. Data kuesioner dikumpulkan dari 32 personil Perumdam untuk menilai faktor internal dan eksternal, dan dari 5 personil Perumdam untuk menilai tingkat kepentingan strategi. Analisis data digunakan deskriptif kualitatif model Miles and Huberman, deskriptif kuantitatif, Strengths Weaknesses Opportunities Threats (SWOT), dan Analytic Hierarchy Process (AHP). Hasil penelitian menunjukkan bahwa strategi optimalisasi pelayanan air bersih berbasis smart water management pada Perumdam Tirta Daroy yang perlu diterapkan adalah strategi Strengths Opportunities (SO) yaitu strategi menggunakan kekuatan agar dapat lebih optimal dalam menangkap peluang. Urutan prioritas strategi optimalisasi pelayanan air bersih berbasis smart water management pada Perumdam Tirta Daroy adalah strategi 3 sebagai prioritas 1, strategi 1 sebagai prioritas 2, strategi 6 sebagai prioritas 3, strategi 9 sebagai prioritas 4, strategi 11 sebagai prioritas 5, strategi 2 sebagai prioritas 6, strategi 5 dan 12 sebagai prioritas 7, strategi 8 sebagai prioritas 8, strategi 10 sebagai prioritas 9, strategi 4 sebagai prioritas 10, dan strategi 7 sebagai prioritas 11. Berdasarkan gabungan hasil analisis SWOT (strategi SO) dan pemeringkatan AHP, dapat disimpulkan bahwa pelaksanaan terfokus pada 3 strategi yang menjadi prioritas awal, lalu disertai implementasi strategi lainnya secara bertahap sesuai urutan prioritas AHP.

Kata Kunci: Optimalisasi, smart water management, IoT, Perumdam, Tirta Daroy

OPTIMALIZATION STRATEGY FOR CLEAN WATER SERVICES BASED ON SMART WATER MANAGEMENT AT PERUMDAM TIRTA DAROY IN BANDA ACEH CITY By: Hendra Alhas Student Reg. No. 2204201010014 Supervisory Comission: 1. Prof. Dr. Ir. Azmeri, S.T., M.T. 2. Dr. Ir. Ziana, S.T., M.T., IPM ABSTRACT The need for reliable and efficient clean water services in Banda Aceh City has prompted the implementation of Smart Water Management at the Regional Water Company (Perumdam) Tirta Daroy. However, the implementation of this concept still faces a number of challenges, including resistance to change, budget constraints, limited human resource capacity, and the need to integrate new technology with existing conventional systems. These conditions have resulted in water supply services not operating at their full potential, both in terms of distribution efficiency and customer satisfaction. This study aims to formulate optimal strategies for water supply services based on Smart Water Management at Perumdam Tirta Daroy in Banda Aceh City and to identify the priority sequence of these strategies. This study employs qualitative methods through interviews and quantitative methods through questionnaires. Interview data were collected from 5 Perumdam personnel to explore internal and external factors. Questionnaire data were collected from 32 Perumdam personnel to assess internal and external factors, and from 5 Perumdam personnel to assess the importance of the strategies. Data analysis employed the qualitative descriptive model of Miles and Huberman, quantitative descriptive analysis, Strengths Weaknesses Opportunities Threats (SWOT), and the Analytic Hierarchy Process (AHP). The research results indicate that the optimal strategy for clean water service optimisation based on smart water management at Perumdam Tirta Daroy that needs to be implemented is the Strengths Opportunities (SO) strategy, which involves leveraging strengths to more effectively capitalise on opportunities. The priority order for the optimal strategy for clean water service optimisation based on smart water management at Perumdam Tirta Daroy is Strategy 3 as Priority 1, Strategy 1 as Priority 2, Strategy 6 as Priority 3, strategy 9 as priority 4, strategy 11 as priority 5, strategy 2 as priority 6, strategies 5 and 12 as priority 7, strategy 8 as priority 8, strategy 10 as priority 9, strategy 4 as priority 10, and strategy 7 as priority 11. Based on the combined results of the SWOT analysis (SO strategy) and AHP ranking, it can be concluded that implementation is focused on 3 strategies which are the initial priority, then accompanied by the gradual implementation of other strategies according to the AHP priority order. Key Words: Optimization, smart water management, IoT, Perumdam, Tirta Daroy