Electronic Theses and Dissertation

Yessy Patricia Purba (2025). Pengaruh Kualitas Pelayanan Administrasi Terhadap Kepuasan mahasiswa FKIP Universitas Syiah Kuala. [Skripsi. Universitas Syiah Kuala]. Di bawah bimbingan A.Razak, S.Pd., M.S.M dan Achmad Mustofa, S.Pd., M.Pd.

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan administrasi terhadap kepuasan mahasiswa di Fakultas Keguruan dan Ilmu Pendidikan (FKIP) Universitas Syiah Kuala. Latar belakang penelitian ini didasari oleh pentingnya pelayanan administrasi akademik yang cepat, tepat, ramah, dan transparan untuk menunjang kelancaran proses akademik mahasiswa. Fenomena di FKIP menunjukkan masih adanya kendala seperti prosedur yang kurang jelas, keterlambatan pelayanan, serta kurangnya responsivitas, yang berpotensi menurunkan kepuasan mahasiswa. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis penelitian deskriptif. Teknik pengumpulan data dilakukan melalui penyebaran kuesioner menggunakan Google Form yang dibagikan kepada responden secara online. Sampel dalam penelitian ini sebanyak 93 responden yang dipilih dengan teknik proporsional sampling dari populasi mahasiswa FKIP Universitas Syiah Kuala angkatan 2021 sebanyak 1.357 orang. Instrumen penelitian diuji validitas dan reliabilitasnya menggunakan SPSS versi 25. Hasil analisis regresi linear sederhana menunjukkan bahwa kualitas pelayanan administrasi berpengaruh terhadap kepuasan mahasiswa FKIP Universitas Syiah Kuala. Nilai koefisien regresi sebesar 0,555 dan signifikansi sebesar 0,477 menunjukkan bahwa kualitas pelayanan adminstrasi memberikan kontribusi sebesar 47,7% terhadap kepuasan mahasiswa, sementara sisanya 52,3% dipengaruhi variabel lain. Dengan demikian, dapat disimpulkan bahwa kualitas pelayanan administrasi memiliki pengaruh terhadap kepuasan mahasiswa FKIP Universitas Syiah Kuala.

Kata kunci: Kualitas pelayanan administrasi, kepuasan mahasiswa, FKIP Universitas Syiah Kuala.

Yessy Patricia Purba (2025). The Influence of Administrative Service Quality on Student Satisfaction at the Faculty of Teacher Training and Education, Universitas Syiah Kuala. [Thesis, Universitas Syiah Kuala]. Under the supervisian of A. Razak, S.Pd., M.S.M., and Achmad Mustofa, S.Pd., M.Pd. This study aims to analyze the influence of administrative service quality on student satisfaction at the Faculty of Teacher Training and Education (FKIP), Universitas Syiah Kuala. The background of this research is based on the importance of fast, accurate, friendly, and transparent academic administrative services to support the smooth academic process of students. The phenomenon at FKIP shows that there are still obstacles such as unclear procedures, service delays, and lack of responsiveness, which potentially reduce student satisfaction. This research uses a quantitative approach with a descriptive type of study. Data were collected through questionnaires distributed online via Google Form. The sample in this study consisted of 93 respondents selected using proportional sampling from a population of 1,357 active students of the 2021 cohort at FKIP Universitas Syiah Kuala. The research instrument was tested for validity and reliability using SPSS version 25. The results of the simple linear regression analysis show that the quality of administrative services has an effect on student satisfaction at FKIP Universitas Syiah Kuala. The regression coefficient value of 0.555 and the significance of 0.477 indicate that administrative service quality contributes 47.7% to student satisfaction, while the remaining 52.3% is influenced by other variables. Thus, it can be concluded that the quality of administrative services has an influence on student satisfaction at FKIP Universitas Syiah Kuala. Keywords: administrative service quality, student satisfaction, FKIP Universitas Syiah Kuala.