Electronic Theses and Dissertation

Penelitian ini bertujuan untuk menganalisis fasilitas dan manajemen Hotel Kumala Banda Aceh dalam kaitannya dengan kepatuhan terhadap prinsip-prinsip syariah, sebagaimana diatur dalam Fatwa DSN MUI No. 108/DSN-MUI/X/2016. Latar belakang penelitian ini didasarkan pada meningkatnya kebutuhan wisatawan Muslim terhadap akomodasi yang tidak hanya nyaman namun juga sesuai syariat Islam serta berkembangnya konsep hotel syariah di Indonesia, khususnya di wilayah Aceh. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Data diperoleh melalui wawancara, observasi, dan dokumentasi terhadap fasilitas serta manajemen operasional hotel. Hasil penelitian menunjukkan bahwa Hotel Kumala telah menerapkan berbagai fasilitas yang mendukung kepatuhan syariah, seperti penyediaan makanan dan minuman halal, fasilitas ibadah, serta layanan yang bebas dari unsur maksiat dan pornografi. Dari segi manajemen, hotel telah berupaya mengintegrasikan prinsip-prinsip syariah dalam sistem pelayanan, manajemen sumber daya manusia, serta keuangan. Namun, penelitian ini juga menemukan beberapa kendala seperti keterbatasan SDM yang paham syariah secara menyeluruh serta pengawasan internal yang belum maksimal. Penelitian ini diharapkan dapat menjadi bahan evaluasi dan rujukan bagi pengembangan hotel syariah di Indonesia, serta memberikan kontribusi terhadap peningkatan kualitas layanan perhotelan berbasis syariah.
Kata Kunci: Hotel Syariah, Fasilitas, Manajemen, Kepatuhan Syariah, Fatwa DSN MUI No. 108

This study aims to analyze the facilities and management of Kumala Hotel Banda Aceh in relation to compliance with sharia principles, as stipulated in DSN MUI Fatwa No. 108/DSN-MUI/X/2016. The research is motivated by the increasing demand from Muslim travelers for accommodations that are not only comfortable but also in accordance with Islamic law, alongside the growth of sharia-compliant hotels in Indonesia, particularly in Aceh. This research employs a qualitative descriptive approach. Data were collected through interviews, observations, and documentation related to the hotel's facilities and operational management. The findings indicate that Kumala Hotel has implemented various facilities that support sharia compliance, such as the provision of halal food and beverages, prayer facilities, and services free from immoral content and pornography. From the management perspective, the hotel has made efforts to integrate Islamic principles into its service system, human resource management, and financial operations. However, the study also identified several challenges, including limited staff knowledge of sharia principles and suboptimal internal supervision. This research is expected to serve as an evaluation tool and reference for the development of sharia-compliant hotels in Indonesia, as well as contribute to improving the quality of sharia-based hospitality services. Keywords: Sharia Hotel, Facilities, Management, Sharia Compliance, DSN MUI Fatwa No. 108