Electronic Theses and Dissertation

Tujuan utama penelitian ini adalah mengembangkan sebuah model konseptual dasar dan sebuah model penelitian empirik untuk mengisi kesenjangan penelitian (research gap) serta menguji pengaruh modal intelektual dan modal spiritual islami pada kinerja organisasi pariwisata Aceh. Data dikumpulkan dari responden menggunakan kuesioner terstruktur dengan skala Likert. Sebanyak 224 kuesioner disebarkan pada pegawai organisasi pemerintah dan organisasi bisnis pariwisata. Penentuan sampel menggunakan teknik disproportionate stratified random sampling. Data penelitian dianalisis dengan menggunakan analisis deskriptif dan analisis Structural Equation Modelling (SEM) dengan menggunakan software SPSS dan SEM AMOS. Hasil penelitian menunjukkan bahwa Human capital, Structural capital, Relational capital, Islamic spiritual capital, organizational citizenship behavior dan kinerja organisasi pariwisata di Aceh berada pada ketegori cukup. Terdapat pengaruh langsung signifikan variabel Human capital, Structural capital, Relational capital, Islamic spiritual capital terhadap organizational citizenship behavior organisasi pariwisata di Aceh. Terdapat pengaruh langsung signifikan variabel Human capital, Relational capital, Islamic spiritual capital dan organizational citizenship behavior terhadap kinerja organisasi, dan tidak terdapat pengaruh langsung signifikan variabel Structural capital terhadap kinerja organisasi pariwisata di Aceh. Terdapat pengaruh tidak langsung signifikan variabel Human capital, Structural capital, Relational capital, Islamic spiritual capital terhadap kinerja organisasi pariwisata Aceh melalui organizational citizenship behavior sebagai variabel mediasi.


Kata Kunci : Human capital, structural capital, relational capital, Islamic spiritual capital, organizational citizenship behavior dan kinerja organisasi.

The main objective of this research is to develop a basic conceptual model and an empirical research model to fill the research gap and and examine the effect of intellectual capital and Islamic spiritual capital on the performance of Aceh tourism organizations. Data were collected from respondents using a structured questionnaire with a Likert scale. A total of 224 questionnaires were distributed to employees of government organizations and tourism business organizations. Determination of the sample using disproportionate stratified random sampling technique. Data were analyzed using descriptive analysis and Structural Equation Modeling (SEM) analysis using SPSS and AMOS SEM software. The results showed that human capital, structural capital, relational capital, Islamic spiritual capital, organizational citizenship behavior and the performance of tourism organizations in Aceh were in the sufficient category. There is a significant direct effect of human capital, structural capital, relational capital, Islamic spiritual capital on the citizenship behavior of tourism organizations in Aceh. There are significant direct effect of human capital, relational capital, Islamic spiritual capital and organizational citizenship behavior on organizational performance, and there are no significant direct effect of structural capital on the performance of tourism organizations in Aceh. There is an significant indirect effect of human capital, structural capital, relational capital, and Islamic spiritual capital on the performance of tourism organizations in Aceh through organizational citizenship behavior as a mediating variable. Keyword: Human capital, structural capital, relational capital, Islamic spiritual capital, organizational citizenship behavior and organizational performance.