Electronic Theses and Dissertation

Pelayanan publik merupakan salah satu fungsi utama pemerintahan yang paling dekat dan langsung dirasakan oleh masyarakat. Kantor desa sebagai unit pemerintahan terdepan memiliki peran strategis dalam menyediakan layanan administrasi kependudukan, perizinan, hingga pelayanan sosial lainnya. Penelitian ini bertujuan untuk menganalisis efektivitas pelayanan publik di kantor desa dalam Kecamatan Keumala, Kabupaten Pidie. Pendekatan yang digunakan adalah kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Penelitian ini bertujuan untuk menganalisis efektivitas pelayanan publik di kantor desa dalam Kecamatan Keumala, Kabupaten Pidie. Informan penelitian meliputi camat, kepala desa, tuha peut, dan masyarakat dari lima desa yang dipilih secara purposive. Hasil penelitian menunjukkan bahwa efektivitas pelayanan publik masih belum optimal dan berjalan secara bagus dan masih kurangnya standar oprasional prosedur di kantor desa. Berdasarkan indikator efektivitas yang mencakup pencapaian tujuan, integrasi, dan adaptasi, pelayanan publik di lima desa tersebut belum sepenuhnya memenuhi standar efektivitas yang ideal. Hal ini ditandai dengan rendahnya kedisiplinan aparatur desa, minimnya partisipasi masyarakat, serta lemahnya komitmen terhadap tugas pelayanan. Hambatan utama yang dihadapi antara lain keterbatasan sumber daya manusia yang kompeten, kurangnya fasilitas pendukung, rendahnya pemahaman masyarakat terhadap prosedur pelayanan, serta lemahnya pengawasan dan evaluasi kinerja. Oleh karena itu, penelitian ini merekomendasikan peningkatan terhadap kapasitas aparatur, pembenahan sarana dan prasarana, serta penguatan sistem pengawasan dan komitmen terhadap pelayanan yang profesional, responsif, dan berkelanjutan.
Kata kunci: Efektivitas, Pelayanan Publik, Pemerintah Desa, Keumala, Kabupaten Pidie
 

Public services are one of the main functions of government that are most closely and directly felt by the community. Village offices, as the frontline units of government, play a strategic role in providing administrative services related to civil registration, licensing, and other social services. This study aims to analyze the effectiveness of public services in village offices in Keumala Subdistrict, Pidie Regency. The approach used is qualitative, with data collection techniques including observation, interviews, and documentation. This study aims to analyze the effectiveness of public services at village offices in Keumala Sub-district, Pidie Regency. Research informants include the sub-district head, village heads, village elders, and community members from five villages selected through purposive sampling. The results of the study indicate that the effectiveness of public services is still not optimal and is not running well. Based on effectiveness indicators that include goal achievement, integration, and adaptation, public services in the five villages have not fully met the ideal effectiveness standards. This is marked by low discipline among village officials, minimal community participation, and weak commitment to service duties. The main challenges include a shortage of competent human resources, inadequate supporting facilities, low community understanding of service procedures, and weak supervision and performance evaluation. Therefore, this study recommends enhancing the capacity of village officials, improving infrastructure and facilities, and strengthening the supervision system and commitment to professional, responsive, and sustainable service delivery. Keywords: Effectiveness, Public Service, Village Government, Keumala, Pidie Regency