Electronic Theses and Dissertation

Zahra Radhia (2024). Layanan Bimbingan dan Konseling dalam Mengatasi Konflik Siswa.
[Skripsi Jurusan Bimbingan dan Konseling, Fakultas Keguruan dan Ilmu Pendidikan,
Universitas Syiah Kuala]. Dibawah bimbingan Drs. Martunis, M. Si, dan Fitra Marsela,
S.Pd., M.Pd
Mengatasi masalah konflik siswa di sekolah membutuhkan kolaborasi dan berbagai
stakeholder yang ada di sekolah, agar hasil yang dicapai lebih efektif. Penelitian ini bertujuan
untuk mengetahui keberhasilan layanan Bimbingan dan Konseling (BK), khususnya
kolaborasi, dalam mengatasi konflik siswa di SMPN 1 Simpang Tiga. Penelitian ini
menggunakan pendekatan kualitatif deskriptif dengan subjek penelitian sebanyak 7 orang,
yaitu 4 wali kelas, 1 kepala sekolah, 1 guru BK, dan 1 komite SMPN 1 Simpang Tiga. Teknik
pengumpulan data dilakukan melalui wawancara semi-terstruktur. Analisis data dilakukan
melalui tahapan pengumpulan data, reduksi, penyajian, dan penarikan kesimpulan. Hasil
penelitian menunjukkan bahwa keberhasilan kolaborasi berhasil menciptakan suasana
sekolah yang lebih harmonis dan mendukung perkembangan sosial-emosional siswa.
Keberhasilan ini tercermin dari berkurangnya jumlah konflik yang dilaporkan, menurunnya
intensitas konflik, serta adanya perubahan sikap siswa menjadi lebih terbuka, kooperatif, dan
mampu mengendalikan emosi. Pelaksanaan layanan meliputi identifikasi masalah siswa,
perencanaan langkah penyelesaian, pelaksanaan tindakan bersama, serta evaluasi
keberhasilan layanan. Keterlibatan aktif semua pihak, komunikasi yang terjalin baik, dan
tanggung jawab kolektif menjadi faktor kunci dalam keberhasilan penyelesaian masalah
konflik siswa. Meski terdapat kendala, seperti kurangnya sarana dan tingkat keterbukaan
siswa, pendekatan kolaboratif terbukti efektif dalam menyelesaikan konflik siswa secara
berkelanjutan.
Kata Kunci: Kolaborasi, Bimbingan dan Konseling, Konflik Siswa.

ABSTRACT Zahra Radhia (2024). Guidance and Counseling Services in Overcoming Student Conflicts. [Thesis of the Department of Guidance and Counseling, Faculty of Teacher Training and Education, Syiah Kuala University]. Under the guidance of Drs. Martunis, M. Si, and Fitra Marsela, S.Pd., M.Pd Overcoming the problem of student conflict in schools requires collaboration and various stakeholders in the school, so that the results achieved are more effective. This study aims to determine the success of Guidance and Counseling (BK) services, especially collaboration, in overcoming student conflicts at SMPN 1 Simpang Tiga. This study uses a descriptive qualitative approach with 7 research subjects, namely 4 homeroom teachers, 1 principal, 1 BK teacher, and 1 committee of SMPN 1 Simpang Tiga. The data collection technique was carried out through semi-structured interviews. Data analysis is carried out through the stages of data collection, reduction, presentation, and conclusion drawn. The results of the study show that the success of collaboration has succeeded in creating a more harmonious school atmosphere and supporting the social-emotional development of students. This success is reflected in the reduction in the number of reported conflicts, the decrease in conflict intensity, and the change in students' attitudes to be more open, cooperative, and able to control emotions. The implementation of services includes identifying student problems, planning solution steps, implementing joint actions, and evaluating the success of services. The active involvement of all parties, well-established communication, and collective responsibility are key factors in the successful resolution of student conflict problems. Despite obstacles, such as the lack of facilities and the level of openness of students, the collaborative approach has proven to be effective in resolving student conflicts in a sustainable manner. Keywords: Collaboration, Guidance and Counseling, Student Conflict.