Electronic Theses and Dissertation

Penelitian ini bertujuan untuk mengetahui pengimplementasian Total Quality Management pada PT Pupuk Sriwidjaja. Total Quality Management adalah suatu pendekatan management untuk mencapai keberhasilan jangka panjang melalui kepuasan pelanggan. Total Quality Management perlu diterapkan dengan baik secara keseluruhan oleh perusahaan untuk meningkatkan produktivitas kerja dan kualitas produk. Metode penelitian yang dilakukan yaitu metode campuran menggunakan pendekatan deskriptif kuantitatif dan deskriptif kualitatif. Pengumpulan data dilakukan dengan metode angket, wawancara dan dokumentasi. Penerapan Total Quality Management dianalisis menggunakan presentase indek kesesuaian. Hasil penelitian menunjukkan bahwa implementasi Total Quality Management telah diterapkan dengan baik oleh PT Pupuk Sriwidjaja dilihat dari penerapan karakteristik-karakteristiknya. Karakteristik berupa fokus pada pelanggan, obsesi terhadap kualitas, pendekatan ilmiah, komitmen jangka panjang, kerja sama tim, perbaikan sistem secara berkesinambungan, pendidikan dan pelatihan, kebebasan yang terkendali, Kesatuan tujuan, dan terakhir adanya penglibatan dan pemberdayaan karyawan semua karakteristik ini nilai persentase indeks kesesuaian berada di atas 76% dimana berarti semua karakteristiknya masuk kedalam kategori sesuai. Dengan begitu dapat dikatakan bahwa Implementasi Total Quality Management sudah terterapkan hampir baik oleh PT Pupuk Sriwidjaja untuk meningkatkan produktivitas kerja dan kualitas produk.

Kata Kunci: Total Quality Management, Produktivitas Kerja, Kualitas Produk, indeks Kesesuaian, Implementasi

This study aims to determine the implementation of Total Quality Management at PT Pupuk Sriwidjaja. Total Quality Management is a management approach to achieve long-term success through customer satisfaction. Total Quality Management needs to be implemented properly as a whole by the company to increase work productivity and product quality. The research method used is a mixed method using quantitative descriptive and qualitative descriptive approaches. Data collection is done by questionnaire, interview and documentation methods. The implementation of Total Quality Management was analyzed using the percentage of conformity index. The results showed that the implementation of Total Quality Management has been well implemented by PT Pupuk Sriwidjaja seen from the application of its characteristics. Characteristics in the form of customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continuous system improvement, education and training, controlled freedom, unity of purpose, and finally the involvement and empowerment of employees, all of these characteristics have a percentage value of the suitability index above 76%, which means that all characteristics fall into the appropriate category. That way it can be said that the Implementation of Total Quality Management has been implemented almost well by PT Pupuk Sriwidjaja to increase work productivity and product quality. Keywords: Total Quality Management, Work Productivity, Product Quality, Conformance index, Implementation