Electronic Theses and Dissertation

Indah Logistik Kargo merupakan salah satu perusahaan yang bergerak di bidang jasa pengiriman barang. Fokus utama Indah Logistik Kargo adalah pengiriman kargo melalui jalur darat. Proses bisnis yang dilakukan Indah Logistik Kargo dimulai dari penawaran layanan, pendaftaran customer, barang masuk ke gudang, barang dikirim, hingga barang di terima customer. Pada proses bisnis yang dijalankan terdapat beberapa permasalahan seperti kesalahan penginputan data, kekeliruan informasi yang di peroleh staf, dan adanya barang rusak. Penelitian ini bertujuan memberikan rekomendasi perbaikan proses bisnis pada pengiriman kargo di Indah Logistik Kargo Banda Aceh menggunakan pendekatan Business Process Improvement (BPI) dengan menggunakan 3 fase. Pertama, organizing for improvement untuk mengidentifikasi proses bisnis. Kedua, understanding the process dengan membuat as-is model yang terdiri dari 107 aktivitas. Ketiga, streamlining dengan mengklasifikasikan aktivitas menjadi 3 yaitu real value added, business value added, dan non value added lalu dilakukan perbaikan menggunakan tools streamlining dan membuat to-be model yang terdiri dari 93 aktivitas. Pemodelan dilakukan menggunakan notasi BPMN pada software Bizagi Modeler. Selanjutnya dilakukan analisis devil’s quadrangle sehingga ditemukan bahwa peningkatan efisiensi waktu 12%, peningkatan efisiensi fleksibilitas 13,08% dan peningkatan sebesar 28,6% pada dimensi kualitas.

Indah Logistik Kargo is one of company engaged in the field of freight forwarding services. Indah Logistik's main focus is cargo shipping by road. The business process carried out by Indah Logistik Kargo starts from offering services, customer registration, goods entering the warehouse, goods being sent, until the goods are received by the customer. During the business process, there are several issues such as data input errors, misinformation obtained by staff, and the presence of damaged goods. This study aims to provide recommendations for improving business processes in cargo shipping at Indah Logistik Kargo Banda Aceh using the Business Process Improvement (BPI) approach using 3 phases. First, organizing for improvements to identify business processes. Second, understanding the process by creating an as-is model consisting of 107 activities. Third, streamlining by classifying activities into 3, namely real value added, business value added, and non value added, then improvements are made using streamlining tools and the make-to-be model. The model process was created by using Bizagi Modeler software with Business Process Modelling Notation. Then, the analysis of devils quadrangle was carried out so that it was found that time efficiency increased by 10.77%, flexibility efficiency by 13.08% and 28.6% increase in dimensional quality.