Electronic Theses and Dissertation

Penelitian ini bertujuan untuk mengetahui pengaruh high performance work
system dan perceived organizational support terhadap perceived workload yang
dimediasi oleh job demand pada Tenaga Medis Rumah Sakit Umum Zainoel Abidin
Banda Aceh. Penelitian ini adalah penelitian kuantitatif, pengumpulan data
menggunakan kuesioner sebagai instrument. Populasi dalam penelitian ini adalah
Tenaga Medis Rumah Sakit Umum Zainoel yang berjumlah 750 orang. sebagai
sampel yang mewakili populasi penelitian. Teknik pengambilan sampel yang
digunakan adalah simple random sampling. Metode analisis data yang digunakan
adalah Statistical Product and Service Solutions (SPSS) digunakan sebagai metode
analisis untuk mengetahui pengaruh antar variabel-variabel yang terlibat.
Berdasarkan Hasil penelitian menemukan bahwa high performance work system,
perceived organizational support dan job demand secara langsung berpengaruh
signifikan terhadap perceived workload. Hasil penelitian juga menemukan bahwa
high performance work system dan perceived organizational support juga
berpengaruh terhadap variabel mediator ialah job demand, sehingga job demand
mampu menjadi mediator pada high performance work system dan perceived
organizational support terhadap perceived wrkload.
Kata Kunci: High Performance Work System, Kualitas Peceived Organizational
Support, Perceved Workload, Job Demand, Statistical Product and Services
Solution

This This study aims to determine the effect of high performance work system and perceived organizational support on perceived workload mediated by job demand on medical personnel at the Zainoel Abidin General Hospital, Banda Aceh. This research is a quantitative research, data collection using a questionnaire as an instrument. The population in this study was the Zainoel General Hospital Medical Staff, amounting to 750 people. as a representative sample of the research population. The sampling technique used is simple random sampling. The data analysis method used is Statistical Product and Service Solutions (SPSS) which is used as an analytical method to determine the effect between the variables involved. Based on the results of the study found that high performance work system, perceived organizational support and job demand directly have a significant effect on perceived workload. The results also found that high performance work system and perceived organizational support also affect the mediator variable, namely job demand, so that job demand is able to become a mediator on high performance work systems and perceived organizational support on perceived workload. Kata Kunci: High Performance Work System, Kualitas Peceived Organizational Support, Perceved Workload, Job Demand, Statistical Product and Services Solution