Electronic Theses and Dissertation

Abstrak abstrak tesis diserahkan kepada panitia komisi ujian untuk mendapatkan gelar magister manajemen pada fakultas ekonomi dan bisnis universitas syiah kuala efektivitas budaya kerja dan motivasi internal dalam meningkatkan pelayanan publik dan implikasinya terhadap kinerja asn dan kinerja dinas kesehatan kabupaten aceh selatan oleh syarbaini nim: 2001202010049 konsentrasi : sumber daya manusia pembimbing utama : dr. mukhlis yunus, s.e., m.s. pembimbing pembantu : dr. a. sakir, se, mm, penelitian ini bertujuan untuk menguji pengaruh variabel independen terhadap variabel dependen atau efektivitas budaya kerja dan motivasi internal dalam meningkatkan pelayanan publik dan implikasinya terhadap kinerja asn dan kinerja dinas kesehatan kabupaten aceh selatan. dalam penelitian ini populasi yang dimaksudkan adalah seluruh yang berjumlah 123 orang. penentuan jumlah sampel yang akan digunakan dalam penelitian ini menggunakan teknik sensus dimana keseluruhan populasi akan dijadikan sebagai sampel. analisis data dalam penelitian ini menggunakan metode structural equation modelling (sem). hasil penelitian menunjukkan bahwa budaya kerja berpengaruh terhadap pelayanan publik, motivasi internal berpengaruh terhadap pelayanan publik, budaya kerja tidak berpengaruh terhadap kinerja pegawai, motivasi internal berpengaruh terhadap kinerja pegawai, budaya kerja tidak berpengaruh terhadap kinerja organisasi di dinas kesehatan kabupaten aceh selatan, motivasi internal berpengaruh terhadap kinerja organisasi di dinas kesehatan kabupaten aceh selatan, pelayanan publik berpengaruh terhadap kinerja pegawai, pelayanan publik berpengaruh terhadap kinerja organisasi di dinas kesehatan kabupaten aceh selatan, pelayanan publik memediasi secara penuh pengaruh budaya kerja terhadap kinerja pegawai, pelayanan publik memediasi secara parsial pengaruh motivasi internal terhadap kinerja pegawai, pelayanan publik memediasi secara penuh pengaruh budaya kerja terhadap kinerja organisasi di dinas kesehatan kabupaten aceh selatan, pelayanan publik memediasi secara parsial pengaruh motivasi internal terhadap kinerja organisasi di dinas kesehatan kabupaten aceh selatan. kata kunci: kinerja pegawai, pelayanan publik, budaya kerja, motivasi internal dan kinerja organisasi

ABSTRACT Abstract of Thesis Submitted to The Examination Committe in partial fulfilment of the requirements for the degree of Master of Management on Economis and Business Faculty of Syiah Kuala University. THE EFFECTIVENESS OF WORK CULTURE AND INTERNAL MOTIVATION IN IMPROVING PUBLIC SERVICES AND THEIR IMPLICATIONS ON THE PERFORMANCE OF ASN AND THE PERFORMANCE OF THE HEALTH OFFICE OF ACEH SELATAN By SYARBAINI NIM: 2001202010049 Specialization : Dr. Mukhlis Yunus, S.E., M.S. Co-Supervisor : Dr. A. Sakir, SE, MM, This study aims to examine the effect of the independent variable on the dependent variable or the effectiveness of work culture and internal motivation in improving public services and its implications for the performance of civil servants and the performance of the South Aceh District Health Office. In this study, the intended population is 123 people. Determination of the number of samples to be used in this study using a census technique where the entire population will be used as a sample. Data analysis in this study used the Structural Equation Modeling (SEM) method. The results showed that work culture had an effect on public services, internal motivation had an effect on public services, work culture had no effect on employee performance, internal motivation had no effect on employee performance, work culture had no effect on organizational performance at the South Aceh district health office, internal motivation had an effect on organizational performance in the South Aceh district health office, public services affect employee performance, public services affect organizational performance in the South Aceh district health office, public services fully mediate the influence of work culture on employee performance, public services partially mediate the influence of internal motivation on employee performance, public services fully mediate the influence of work culture on organizational performance in the health office of south aceh district, public services partially mediate the influence of internal motivation on organizational performance in the South Aceh District Health Office. Keywords: Employee Performance, Public Service, Work Culture, Internal Motivation and Organizational Performance