Electronic Theses and Dissertation

Penelitian ini menunjukkan dampak modal manusia dan pelatihan berkaitan dengan kinerja pemulihan layanan dan komitmen karyawan pada pt. mopoli raya di kota medan. oleh karena itu penelitian ini memberikan literatur tentang kontribusi terhadap modal manusia, pelatihan dan kinerja pemulihan layanan melalui peran mediasi komitmen karyawan. teknik pengambilan sampel yang digunakan adalah pengambilan sampel berlapis (stratified random sampling) dengan jenis penarikan sampel yang dipilih adalah probability sampling. penelitian ini menggunakan hierarchical linear modelling (hlm) sebagai metode analisis untuk mengetahui pengaruh variable-variabel yang terlibat. berdasarkan hasil hml bahwa modal manusia berpengaruh terhadap kinerja pemulihan layanan. pelatihan berpengaruh terhadap kinerja pemulihan layanan. modal manusia berpengaruh terhadap komitmen karyawan. pelatihan berpengaruh terhadap komitmen karyawan. komitmen karyawan berpengaruh terhadap kinerja pemulihan layanan. modal manusia berpengaruh terhadap kinerja pemulihan layanan melalui komitmen karyawan. pelatihan berpengaruh terhadap kinerja pemulihan layanan melalui komitmen karyawan. kata kunci : modal manusia, pelatihan, kinerja pemulihan layanan, komitmen karyawan, hierarchical linear modeling

This study shows the Impact of Human Capital and Training related to Service Recovery Performance and Employee Commitment at PT. Grand Mopoli in Medan City. This study therefore provides literature on the contribution to human capital, training and service recovery performance through the mediating role of employee commitment. The sampling technique used is stratified random sampling with the type of sampling selected is probability sampling. This study uses Hierarchical Linear Modeling (HLM) as an analytical method to determine the effect of the variables involved. Based on the results of the HML that Human Capital has an effect on Service Recovery Performance. Training has an effect on Service Recovery Performance. Human Capital has an effect on Employee Commitment. Training has an effect on Employee Commitment. Employee Commitment affects Service Recovery Performance. Human Capital has an effect on Service Recovery Performance through Employee Commitment. Training has an effect on Service Recovery Performance through Employee Commitment. Keywords: Human Capital, Training, Service Recovery Performance, Employee Commitment, Hierarchical Linear Modeling