Electronic Theses and Dissertation

Abstrak abstrak karya akhir diserahkan kepada panitia komisi ujian untuk mendapatkan gelar magister manajemen pada program pasca sarjana universitas syiah kuala pengaruh implementasi sistem informasi keuangan daerah terhadap kualitas pelayanan internal yang dimediasi oleh kecerdasan emosional (studi pada badan pengelolaan keuangan daerah) oleh: mustika wulan kurniawati nim : 1609200020072 konsentrasi : manajemen umum pembimbing utama : dr. mahdani, se, mm pembimbing pembantu : dr. said musnadi, se, m.s tujuan penelitian adalah menganalisis pengaruh implementasi sistem informasi keuangan daerah (sikd) terhadap kualitas pelayanan internal badan pengelolaan keuangan aceh melalui kecerdasan emosional pegawai sebagai variabel pemediasi. sampel penelitian sebanyak 284 orang pegawai instansi tersebut yang diambil secara proportional random sampling. pengumpulan data menggunakan kuesioner dan selanjutnya data dianalisis dengan menggunakan peralatan statistik structural equation model (sem). penelitian menemukan bahwa implementasi sikd berpengaruh positif dan signifikan terhadap kecerdasan emosional pegawai dan kualitas pelayanan internal badan pengelolaan keuangan aceh. kecerdasan emosional juga berpengaruh positif dan signifikan terhadap kualitas pelayanan internal. eksistensi kecerdasan emosional sebagai variabel perantara, memperkuat pengaruh implementasi sikd terhadap kualitas pelayanan internal. efek mediasi kecerdasan emosional adalah mediasi parsial. kata kunci : kualitas pelayanan internal, kecerdasan emosional pegawai, implementasi sikd dan structural equation model.

ABSTRACT Abstract of Final Paper Submitted to The Examination Committee in Partial Fulfillment of The Requirements for The Degree of Master of Management on Graduated Program of Syiah Kuala University THE EFFECT OF REGIONAL FINANCIAL INFORMATION SYSTEM IMPLEMENTATION ON INTERNAL SERVICE QUALITY MEDIATED BY EMOTIONAL INTELLIGENCE OF OFFICER (CASE STUDY FROM LOCAL-FINANCE MANAGEMENT AGENCY) By : MUSTIKA WULAN KURNIAWATI SN. 1609200020072 Supervisor : Dr. Mahdani, SE, MM Co-Supervisor : Dr. Said Musnadi, SE, M.S The purpose of the study was to analyze the effect of the implementation of the regional financial information system (SIKD) on the internal services quality of the Aceh Financial Management Agency through employee emotional intelligence as a mediating variable. The research sample of 284 employees of the agency randomized by proportional random sampling. Data collection using a questionnaire and then the data were analyzed using the statistical models is that a structural equation modeling (SEM). The study found that the implementation of SIKD had a positive and significant effect on the emotional intelligence of employees and the quality of the internal services of the Aceh Financial Management Agency. Emotional intelligence also has a positive and significant influence on the quality of internal services. The existence of emotional intelligence as an intervening variable strengthens the effect of SIKD implementation on internal services quality. The mediating effect of emotional intelligence is partial mediation. Keywords: Internal services quality, emotional intelligence of employee, implementation of SIKD, and Structural Equation Model.