Electronic Theses and Dissertation

Abstract this study began with a service for patients with disabilities at cut nyak dhien meulaboh hospital. where services are a form of activity used by government agencies in the form of goods or services both in the context of efforts to fulfill and in the context of implementing order, and the difficulty of improving the quality of services for patients with disabilities due to the lack of supply of consumables such as therapeutic equipment, wheelchairs and medicine, incomplete facilities and infrastructure to handle the increasing number of disability patients. the public also complained that the service system was unsatisfactory or still careless about patients. the purpose of this study was to determine the form of disability patient services at the cut nyak dhien meulaboh district general hospital, and to determine the responsiveness of disability patients to services at the cut nyak dhien meulaboh district general hospital. the theory used is the theory of public sector performance by levine, to see services for disability patients and patient responsiveness to disability patient services at cut nyak dhien meulaboh hospital. to achieve this research, this type of research uses descriptive research methods using a qualitative approach. the sampling technique uses purposive sampling technique. data obtained through indepth interviews with informants who meet the criteria of research subjects. the results of this study indicate that public services are to encourage changes in quality that are very broad and also quality in an effort to improve health services to patients with disabilities. keywords; services, health, disability patients v abstract this research originated from the existence of bureaucracy and services to disability patients at the hospital cut nyak dhien meulaboh, where the bureaucracy always gets negative images that are unfavorable for the birchration itself keywords:, service, health, patients disabilities vi