Electronic Theses and Dissertation

Perkembangan teknologi informasi mendorong pemerintah melakukan transformasi digital dalam penyelenggaraan pelayanan publik, termasuk di bidang pertanahan. salah satu inovasi yang dikembangkan oleh kementerian agraria dan tata ruang/badan pertanahan nasional (atr/bpn) adalah aplikasi sentuh tanahku yang bertujuan mempermudah masyarakat mengakses informasi dan layanan pertanahan secara cepat, mudah, dan transparan. penelitian ini bertujuan menganalisis dan mendeskripsikan penerapan innovative governance dalam pelayanan publik sertifikat pertanahan melalui aplikasi sentuh tanahku serta menganalisis implikasinya terhadap pelayanan publik di kota banda aceh. penelitian menggunakan teori innovative governance dengan metode kualitatif dan pendekatan deskriptif. data dikumpulkan melalui observasi, wawancara, dan dokumentasi. hasil penelitian menunjukkan bahwa layanan terintegrasi memudahkan masyarakat mengakses berbagai layanan pertanahan dalam satu aplikasi, desentralisasi meningkatkan kemudahan akses layanan tanpa harus selalu datang ke kantor, pemanfaatan kerja sama mendukung implementasi aplikasi, partisipasi masyarakat mulai meningkat meskipun masih terkendala literasi digital, dan pemanfaatan teknologi meningkatkan efektivitas, efisiensi, serta transparansi pelayanan pertanahan. implementasi aplikasi sentuh tanahku memberikan dampak positif berupa peningkatan efisiensi pelayanan melalui digitalisasi proses administrasi dan penguatan transparansi pelayanan publik. namun, masih terdapat kendala berupa ketidaksesuaian estimasi waktu pelayanan, keterbatasan literasi digital masyarakat, serta rendahnya kepercayaan sebagian masyarakat terhadap pemanfaatan aplikasi. secara keseluruhan, aplikasi sentuh tanahku telah meningkatkan kualitas pelayanan publik pertanahan di kota banda aceh, namun optimalisasi pemanfaatannya masih memerlukan peningkatan sosialisasi, pendampingan literasi digital, dan penyempurnaan akurasi estimasi waktu layanan. kata kunci : innovative governance, sentuh tanahku, sertifikat elektronik, pelayanan publik, kota banda aceh

Advances in information technology have prompted the government to undertake a digital transformation in the delivery of public services, including in the field of land administration. One innovation developed by the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/BPN) is the “Sentuh Tanahku” application, which aims to make it easier for the public to access land-related information and services quickly, easily, and transparently. This study aims to analyze and describe the application of Innovative Governance in public land certification services through the “Sentuh Tanahku” app, as well as to analyze its implications for public services in the city of Banda Aceh. The study employs the theory of Innovative Governance using qualitative methods and a descriptive approach. Data were collected through observation, interviews, and documentation. The research findings show that integrated services make it easier for the public to access various land administration services through a single application; decentralization improves access to services without the need to always visit an office; partnerships support the implementation of the application; public participation is beginning to increase, although it is still hampered by low digital literacy; and the use of technology enhances the effectiveness, efficiency, and transparency of land administration services. The implementation of the Sentuh Tanahku app has had a positive impact in the form of improved service efficiency through the digitization of administrative processes and enhanced transparency in public services. However, challenges remain, including discrepancies in estimated service times, limited digital literacy among the public, and low trust among some members of the public regarding the use of the app. Overall, the “Sentuh Tanahku” app has improved the quality of public land services in Banda Aceh, but optimizing its use still requires increased public outreach, digital literacy support, and improvements in the accuracy of service time estimates. Keywords : Innovative Governance, Sentuh Tanahku, Electronic Certificate, Public Services, Banda Aceh City