Electronic Theses and Dissertation

Perkembangan teknologi dan globalisasi telah mendorong transformasi dalam pengelolaan sumber daya manusia, sehingga perhatian terhadap employee experience menjadi semakin penting sebagai faktor yang memengaruhi kepuasan, keterlibatan, kesejahteraan psikologis, dan kinerja karyawan. penelitian ini bertujuan menganalisis pengaruh employee experience terhadap beban kerja mental yang diukur menggunakan rating scale mental effort (rsme), serta mengkaji dampak beban kerja mental terhadap kinerja karyawan yang dinilai berdasarkan key performance indicators (kpi). penelitian menggunakan pendekatan kuantitatif melalui survei kuesioner kepada karyawan departemen operasi pabrik 1 pt pupuk iskandar muda. analisis data dilakukan menggunakan spss, meliputi uji validitas, uji reliabilitas, dan pengujian hipotesis. hasil penelitian menunjukkan bahwa employee experience berpengaruh negatif dan signifikan terhadap beban kerja mental, dengan koefisien regresi -0,614, nilai signifikansi 0,000, dan beta terstandarisasi -0,912, menjelaskan 88,2% variasi beban kerja mental. selain itu, employee experience berpengaruh positif dan signifikan terhadap kinerja karyawan, dengan koefisien regresi 0,148, nilai signifikansi 0,049, dan beta terstandarisasi 0,446, dengan kontribusi penjelasan sebesar 15,5%. beban kerja mental juga terbukti berpengaruh negatif terhadap kinerja, dengan koefisien regresi -0,219, nilai signifikansi 0,050, dan beta terstandarisasi -0,444, menjelaskan 15,3% variasi kinerja. temuan ini menegaskan bahwa peningkatan kualitas employee experience berperan penting dalam menurunkan beban kerja mental sekaligus meningkatkan kinerja karyawan, sehingga perlu menjadi fokus strategis dalam pengelolaan sumber daya manusia.

Technological advancement and globalization have transformed human resource management, placing greater emphasis on employee experience as a determinant of job satisfaction, engagement, psychological well‑being, and performance. This study aims to examine the influence of employee experience on employees’ mental workload, measured using the Rating Scale Mental Effort (RSME), and to analyze the effect of mental workload on employee performance, assessed through Key Performance Indicators (KPI). A quantitative survey method was employed, involving questionnaire distribution to employees of the Plant Operations Department 1 at PT Pupuk Iskandar Muda. Data were analyzed using SPSS, including validity testing, reliability testing, and hypothesis testing. The results indicate that employee experience has a negative and significant effect on mental workload, with a regression coefficient of –0.614, a significance value of 0.000, and a standardized beta of –0.912, explaining 88.2% of the variance. Employee experience also has a positive and significant effect on employee performance, with a regression coefficient of 0.148, a significance value of 0.049, and a standardized beta of 0.446, accounting for 15.5% of the variance. Additionally, mental workload negatively affects employee performance, with a regression coefficient of –0.219, a significance value of 0.050, and a standardized beta of –0.444, explaining 15.3% of the variance. These findings imply that enhancing employee experience plays a crucial role in reducing mental workload and improving employee performance, underscoring the importance of strategic HR initiatives that foster supportive and engaging work environments.