Electronic Theses and Dissertation

Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh employee anxiety terhadap job satisfaction dengan workload dan work stress sebagai pemediasi studi pada karyawan sentral yamaha medan. populasi dalam penelitian ini adalah seluruh karyawan yang berjumlah 140 orang. sampel penelitian sebanyak 103 responden yang mencakup karakteristik 3s (sales, service, dan spare part) ditentukan menggunakan metode probability sampling dengan jenis penarikan sampel disproportionate stratified random sampling. metode analisis yang digunakan adalah partial least squares-structural equation modeling (pls-sem) dengan dukungan perangkat lunak smartpls. hasil penelitian menunjukkan bahwa employee anxiety, workload dan work stress berpengaruh terhadap job satisfaction. selain itu, employee anxiety berpengaruh terhadap workload dan work stress. penelitian ini juga menemukan bahwa workload dan work stress mampu memediasi secara parsial (partial mediation) pengaruh employee anxiety terhadap job satisfaction.

This study aims to examine and analyze the effect of employee anxiety on job satisfaction, with workload and work stress serving as mediators, among employees at Sentral Yamaha Medan. The study population consists of all 140 employees. The research sample consisted of 103 respondents covering the 3S characteristics (Sales, Service, and Spare Parts), selected using a probability sampling method with disproportionate stratified random sampling. The analysis method used was Partial Least Squares-Structural Equation Modeling (PLS-SEM) supported by SmartPLS software. The results of the study indicate that Employee Anxiety, Workload, and Work Stress influence Job Satisfaction. Additionally, Employee Anxiety influences Workload and Work Stress. This study also found that Workload and Work Stress partially mediate the effect of Employee Anxiety on Job Satisfaction.