Electronic Theses and Dissertation

Abstrak tujuan penelitian ini adalah untuk pengaruh total quality management (tqm) dan budaya organisasi terhadap kepuasan kerja karyawan dengan kinerja karyawan sebagai variabel mediasi pada bank aceh syariah kantor pusat banda aceh ”. jenis penelitian ini adalah deskriptif dan kuantitatif. pengumpulan data diperoleh dari hasil observasi, dan kuesioner dengan jumlah responden dalam penelitian ini adalah 126 karyawan di bank aceh syariah kntor pusat banda aceh.teknik pengambilan sampel yang digunakan yaitu non-probability sampling, kemudian diuji dengan pengujian structural equation model (sem) dengan program smartpls 4. penelitian ini mengemukakan total quality management (tqm) berpengaruh signifikan terhadap kepuasan kerja karyawan pada bank aceh syariah kantor pusat banda aceh, dan budaya organisasi berpengaruh signifikan terhadap kepuasan kerja karyawan pada bank aceh syariah kantor pusat banda aceh, total quality management (tqm) berpengaruh signifikan terhadap kinerja karyawan bank aceh syariah kantor pusat banda aceh budaya organisasi berpengaruh signifikan terhadap kinerja karyawan bank aceh syariah kantor pusat banda aceh,, kinerja karyawan berpengaruh signifikan terhadap kepuasan kerja karyawan pada bank aceh syariah kantor pusat banda aceh, total quality management (tqm) berpengaruh signifikan terhadap kepuasan kerja karyawan yang dimediasi oleh kinerja karyawan pada bank aceh syariah kantor pusat banda aceh, budaya organisasi tidak berpengaruh signifikan terhadap kepuasan kerja karyawan yang dimediasi oleh kinerja karyawan pada bank aceh syariah kantor pusat banda aceh, kata kunci : total quality management (tqm), budaya organisasi, kepuasan kerja karyawan, dan kinerja karyawan.

ABSTRACT The purpose of this study is to Influence of Total Quality Management (TQM) and Organizational Culture on Employee Job Satisfaction with Employee Performance as a mediating variable at Bank Aceh Syariah Head Office Banda Aceh ". This type of research is descriptive and quantitative. Data collection was obtained from the results of observations, and questionnaires with the number of respondents in this study were 126 Employees at Bank Aceh Syariah Head Office Banda Aceh. The sampling technique used was non-probability sampling, Then tested by testing Structural Equation Model (SEM) with the SmartPLS 4 program. This study suggests that Total Quality Management (TQM) ( has a significant effect on Employee Job Satisfaction at Bank Aceh Syariah Head Office Banda Aceh, and Organizational Culture has a significant effect on Employee Job Satisfaction at Bank Aceh Syariah Head Office Banda Aceh, Total Quality Management (TQM)has a significant effect on Employee Performance at Bank Aceh Syariah Head Office Banda Aceh Organizational Culture has a significant effect on Employee Performance at Bank Aceh Syariah Head Office Banda Aceh, Employee Performance has a significant effect on Employee Job Satisfaction at Bank Aceh Syariah Head Office Banda Aceh, Total Quality Management (TQM)has a significant effect on Employee Performance at Bank Aceh Syariah Head Office Banda Aceh, Organizational Culture has a significant effect on Employee Performance at Bank Aceh Syariah Head Office Banda Aceh, Employee Performance has a significant effect on Employee Job Satisfaction at Bank Aceh Syariah Head Office Banda Aceh, Total Quality Management (TQM)has a significant effect on Employee Job Satisfaction mediated by Employee Performance at Bank Aceh Syariah Head Office, Banda Aceh, Organizational Culture does not have a significant effect on Employee Job Satisfaction mediated by Employee Performance at Bank Aceh Syariah Head Office, Banda Aceh. Keywords: Total Quality Management, Organizational Culture, Employee Job Satisfaction, and Employee Performance.