Electronic Theses and Dissertation

Abstrak tujuan penelitian ini adalah untuk menganalisis “pengaruh modal psikologi dan dukungan organisasi terhadap organizational citizenship behavior (ocb) dengan komitmen organisasi sebagai variabel mediasi pada karyawan bsi kcp gayo lues”. jumlah responden dalam penelitian adalah 47 karyawan bsi kcp gayo lues. teknik pengambilan sampel mengunakan sampling jenuh. sesuai dengan ketersediaan data dan tuntutan analisis, maka peneliti menggunakan spss untuk menganalisis datanya. penelitian ini mengemukakan bahwa semua variabel berpengaruh signifikan antar hubungan langsung maupun mediasi mulai dari modal psikologi dan dukungan organisasi berpengaruh positif dan signifikan terhadap organizational citizenship behavior, modal psikologi dan dukungan organisasi berpengaruh positif dan signifikan terhadap komitmen organisasi, komitmen organisasi berpengaruh positif dan signifikan terhadap organizational citizenship behavior. kemudian komitmen organisasi mampu memediasi secara parsial antara modal psikologi dan dukungan organisasi terhadap organizational citizenship behavior pada karyawan bsi kcp gayo lues. kata kunci: modal psikologi, dukungan organisasi, komitmen organisasi, organizational citizenship behavior

ABSTRACT The aim of this research is to analyze "The influence of psychological capital and organizational support on organizational citizenship behavior (OCB) with organizational commitment as a mediating variable in BSI KCP Gayo Lues employees". The number of respondents in the research was 47 employees of BSI KCP Gayo Lues. The sampling technique uses saturated sampling. In accordance with data availability and analytical demands, researchers used SPSS to analyze the data. This research suggests that all variables have a significant influence between direct and mediation relationships starting from psychological capital and organizational support have a positive and significant influence on organizational citizenship behavior, psychological capital and organizational support have a positive and significant influence on organizational commitment, organizational commitment has a positive and significant influence on organizational citizenship behavior. Then organizational commitment is able to partially mediate between psychological capital and organizational support for organizational citizenship behavior in BSI KCP Gayo Lues employees. Keywords: Psychological Capital, Organizational Support, Organizational Commitment, Organizational Citizenship Behavior