Electronic Theses and Dissertation

Jalan provinsi di kabupaten aceh besar memiliki peran penting dalam mendukung konektivitas dan aktivitas ekonomi regional. namun, terdapat permasalahan terkait rendahnya kinerja pelayanan pada beberapa ruas jalan, seperti jalan simpang lamreung – cot iri dan jalan krueng raya – batas pidie, yang mengalami kerusakan berat dan berdampak negatif terhadap mobilitas dan keselamatan pengguna jalan. penelitian ini bertujuan untuk mengevaluasi kinerja pelayanan jalan provinsi dan merumuskan solusi peningkatan kinerja pelayanan jalan provinsi di kabupaten aceh besar yang masuk dalam kuadran a (prioritas utama). penelitian ini menggunakan metode kuantitatif melalui kuesioner dan metode kualitatif melalui observasi dan wawancara. responden sebanyak 162 pengguna jalan provinsi pada koridor setempat di lokasi penelitian dengan teknik simple random sampling. narasumber sebanyak 2 key informant yaitu dari akademisi dan praktisi dengan teknik purposive sampling. kualitas pelayanan jalan provinsi yang dievaluasi meliputi 7 faktor yaitu faktor lebar badan jalan, jalan masuk, bangunan pelengkap jalan, perlengkapan jalan, penggunaan jalan sesuai dengan fungsinya, ketidakterputusan, dan struktur perkerasan jalan dengan total sebanyak 20 indikator. analisis data digunakan deskriptif kuantitatif, importance performance analysis (ipa), dan deskriptif kualitatif. hasil penelitian menunjukkan bahwa perlu peningkatan kinerja dengan prioritas utama sebanyak 7 indikator, prioritas rendah 10 indikator, dan dipertahankan kinerja sebanyak 3 indikator. solusi peningkatan kinerja pelayanan jalan provinsi kuadran a meliputi desain ulang jalur lalu lintas, median, dan jarak antar bukaan, serta pemeliharaan rutin dan berkala pada bahu jalan, saluran tepi, gorong-gorong, rambu jalan, alat isyarat lalu lintas, marka jalan, serta patok lalu lintas dan kilometer. selain itu, perkerasan jalan dan kekesatan permukaan perlu direhabilitasi, dengan penambahan lapisan pada perkerasan. direkomendasikan untuk meningkatkan kinerja indikator yang terletak pada kuadran a agar kualitas infrastruktur jalan provinsi dapat memenuhi standar keselamatan, kenyamanan, dan efisiensi bagi pengguna jalan.

Provincial roads in Aceh Besar District play an important role in supporting regional connectivity and economic activity. However, there are problems related to low service performance on several roads, such as the Lamreung - Cot Iri Junction Road and the Krueng Raya - Batas Pidie Road, which are severely damaged and have a negative impact on the mobility and safety of road users. This study aims to evaluate the performance of provincial road services and formulate solutions to improve the performance of provincial road services in Aceh Besar District that are included in quadrant A (top priority). This study used quantitative methods through questionnaires and qualitative methods through observation and interviews. Respondents were 162 provincial road users on local corridors in the research location with simple random sampling technique. There were 2 key informants from academics and practitioners using purposive sampling technique. The quality of service of provincial roads evaluated includes 7 factors, namely factors of road body width, driveways, road complementary buildings, road equipment, road use according to its function, disconnection, and pavement structure with a total of 20 indicators. Data analysis used quantitative descriptive, Importance Performance Analysis (IPA), and qualitative descriptive. The results showed that it was necessary to improve performance with a top priority of 7 indicators, a low priority of 10 indicators, and maintained performance of 3 indicators. Solutions to improve the performance of quadrant A provincial road services include redesigning traffic lanes, medians, and spacing between openings, as well as routine and periodic maintenance of road shoulders, side channels, culverts, road signs, traffic signals, road markings, and traffic and kilometer stakes. In addition, pavement and surface roughness need to be rehabilitated, with additional layers added to the pavement. It is recommended to improve the performance of indicators located in quadrant A so that the quality of provincial road infrastructure can meet safety, comfort and efficiency standards for road users.