Electronic Theses and Dissertation

Penggunaan aplikasi digital service dihadirkan sebagai bentuk pelayanan prima atau excellent service kepada nasabah melalui layanan tranformasi digital dengan karakteristik relevan, reliable, lengkap, dan dapat dipahami. efektivitas aplikasi pegadaian digital service pada pt. pegadaian syariah cps keutapang bagi penggunanya adalah sudah sesuai dengan kebutuhan nasabah yaitu terdapat berbagai fitur yang menarik dan sesuai dengan produk yang tersedia. dimana terdapat fitur - fitur yang memiliki berbagai keunikan dan keunggulan yaitu mudah digunakan (easy to use), (clear and understandable), (easy to learn), (overall eastness)

The use of the Digital Service Application is presented as a form of excellent service to customers through digital transformation services with relevant, reliable, complete and understandable characteristics. The Effectiveness of the Digital Service Pawnshop Application at PT. Pegadaian Syariah CPS Keutapang for its users is in accordance with customer needs, namely there are various attractive features and in accordance with the products available. Where there are features that have various uniqueness and advantages, namely easy to use (easy to use), (Clear and understandable), (easy to learn), (overall eastness)