Electronic Theses and Dissertation

Penelitian ini bertujuan untuk meneliti bagaimana peranan kepuasan kerja dan stress kerja dalam memediasi pengaruh leader-member exchange terhadap keinginan berpindah karyawan hotel di kota banda aceh. metode survey yang digunakan pada penelitian ini dimaksudkan untuk mengumpulkan data dengan cara menyebarkan kuesioner kepada sampel yang berjumlah 213 responden dan merupakan para karyawan hotel di kota banda aceh. metode analisis menggunakan structural equation modeling (sem) dengan bantuan software amos. hasil penelitian membuktikan bahwa leader-member exchange dan kepuasan kerja yang dirasakan oleh para karyawan hotel di kota banda aceh sudah baik namun stress kerja dan keinginan berpindah masih tinggi. leader-member exchange berpengaruh positif dan signifikan terhadap kepuasan kerja, namun berpengaruh negatif dan siginifikan terhadap stress kerja dan keinginan berpindah. kepuasan kerja berpengaruh negatif dan signifikan terhadap keinginan berpindah. selanjutnya, stress kerja berpengaruh positif dan signifikan terhadap keinginan berpindah. terakhir, kepuasan kerja dan stress kerja memediasi pengaruh leader-member exchange terhadap keinginan berpindah secara parsial. kata kunci: leader-member exchange, stres kerja, kepuasan kerja, keinginan berpindah

This study aims to examine the role of job satisfaction and job stress in mediating the influence of leader-member exchange on turnover intention in Banda Aceh City. The survey method used in this study is intended to collect data by distributing questionnaires to a sample of 213 respondents and are hotel employees in Banda Aceh City. The analysis method uses Structural Equation Modeling (SEM) with the help of AMOS software. The results of the study prove that the leader- member exchange and job satisfaction felt by hotel employees in Banda Aceh City are good, but work stress and turnover intention are still high. Leader-member exchange has a positive and significant effect on job satisfaction, but has a negative and significant effect on job stress and turnover intention. Job satisfaction has negative and significant effect on turnover intention. Furthermore, job stress has a positive and significant effect on turnover intention. Finally, job satisfaction and job stress partially mediate the effect of leader-member exchange on turnover intention. Keywords: Leader-Member Exchange, Job Stress, Job Satisfaction, Turnover Intention