Electronic Theses and Dissertation

Berdasarkan peraturan pemerintah republik indonesia nomor 122 tahun 2015 tentang sistem penyediaan air minum pasal (17) penyelenggaraan spam dilaksanakan untuk menjamin hak rakyat atas air minum, akses terhadap pelayanan air minum, dan terpenuhinya kebutuhan pokok air minum sehari-hari bagi masyarakat pdam tirta keumuneng memiliki tujuan untuk menjamin kebutuhan air berkelanjutan bagi masyarakat kota langsa. dalam realitanya, masih terdapat permasalahan yang terjadi terkait layanan pdam tirta keumuneng dalam menjamin kebutuhan air berkelanjutan. tujuan dari penelitian ini yaitu untuk mengetahui layanan, hambatan, dan upaya pdam tirta keumuneng dalam menjamin kebutuhan air berkelanjutan bagi masyarakat kota langsa. penelitian ini menggunakan teori pelayanan, dan konsep pembangunan berkelanjutan (sustainable development). penelitian ini menggunakan metode penelitian dengan pendekatan deskriptif kualitatif. dalam menganalisis data menggunakan teknik reduksi data, penyajian data, dan penarikan kesimpulan. hasil penelitian menunjukan bahwa dalam menjamin kebutuhan air masyarakat secara berkelanjutan, pdam tirta keumuneng masih belum maksimal. masih terdapat permasalahan dalam hal sistem pengolahan air, sumber air baku, sumber daya manusia, dan pendistribusian air. pelayanan yang telah dilakukan oleh pdam tirta keumuneng masih belum maksimal. permasalahan mengenai dimensi pelayanan masih terjadi seperti daya tanggap pdam tirta keumuneng yang belum optimal dan empati yang belum maksimal. pdam tirta keumuneng memiliki hambatan diantaranya seperti faktor alam, listrik dan jaringan internet, dan sistem pengolahan air yang telah rusak. pdam juga telah melakukan upaya seperti melakukan wash out dan menambah jaringan perpipaan namum permasalahan masih terjadi. untuk itu maka diharapkan pdam tirta keumuneng melakukan penambahan sumber daya manusia, melakukan pelatihan skill dan memberikan sosialisasi mengenai menjaga sumber air agar kebutuhan air dapat terjaga hingga lintas generasi.

Based on the Government Regulation of the Republic of Indonesia Number 122 of 2015 concerning the Drinking Water Supply System Article (17) the implementation of SPAM is carried out to guarantee the people's right to drinking water, access to drinking water services, and fulfill the basic needs of daily drinking water for the community. PDAM Tirta Keumuneng has goal to ensure sustainable water needs for Langsa. In reality, there are still problems that occur related to PDAM Tirta Keumuneng services in ensuring sustainable air needs. The purpose of this study is to determine the services, obstacles, and efforts of PDAM Tirta Keumuneng in ensuring sustainable water needs for the people of Langsa. This research uses service theory, and the concept of sustainable development. This study uses a research method with a qualitative descriptive approach. In analyzing the data using data reduction techniques, data presentation, and drawing conclusions. The results of the study indicate that in ensuring the community's water needs in a sustainable manner, PDAM Tirta Keumuneng is still not optimal. There are still problems in terms of water treatment systems, raw water sources, human resources, and water distribution. The services that have been carried out by PDAM Tirta Keumuneng are still not optimal. Problems regarding service dimensions still occur, such as the responsiveness of PDAM Tirta Keumuneng which is not yet optimal and empathy is not maximized. PDAM Tirta Keumuneng has obstacles such as natural factors, electricity and internet networks, and a damaged water treatment system. PDAM has also made efforts such as doing a wash out and adding a piping network, but problems have occurred. For this reason, it is expected that PDAM Tirta Keumuneng will train to increase human resources, carry out skills and provide socialization regarding maintaining water sources so that water needs can be maintained across generations.