WIDYA AKMANDA Primary Author mixed material bibliography Banda Aceh Universitas Syiah Kuala 2019 id Indonesia

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KEMENTERIAN RISET, TEKNOLOGI DAN PENDIDIKAN TINGGI UNIVERSITAS SYIAH KUALA FAKULTAS KEPERAWATAN SKRIPSI 11 September 2019 xvi + VI BAB + 65 halaman + 13 tabel + 1 skema + 17 lampiran WIDYA AKMANDA 1512101010064 KEPUASAN PASIN DALAM PELAYANAN KEPERAWATAN DIRUANG RAWAT INAP RUMAH SAKIT UMUM DAERAH MEURAXA KOTA BANDA ACEH ABSTRAK Kepuasan pasien adalah pasien merasa puas atas layanan yang diterima oleh pasien sesuai dengan harapan. Layanan yang paling banyak diterima oleh pasien adalah layanan keperawatan. Kepuasan pasien penting untuk melihat kualitas layanan rumah sakit. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pasien terhadap layanan keperawatan di RSUD Meuraxa Kota Banda Aceh. Jenis penelitian penelitian kuantitatif dengan pendekatan deskriptif study. Populasi pada penelitian ini adalah pasien yang dirawat di ruang rawat inap RSUD Meuraxa Kota Banda Aceh yang dihitung menggunakan penempatan tempat tidur yang berjumlah 144 tempat tidur. Teknik pengambilan sampel dengan non probability sampling dengan metode purposive sampling yang berjumah 105 sampel. Teknik pengumpulan data menggunakan kuesioner SNCS yang sudah baku. Hasil peneltian didapatkan kepuasan pasien dalam pelayanan keperawatan dikategorikan puas sebanyak 61 pasien (58%). Kepuasan pasien atas perhatian perawat dikategorikan puas sebanyak 70 pasien (66,7%), atas ketersediaan dikategorikan puas sebanyak 64 pasien (61%), atas kepastian dikategorikan puas sebanyak 53 pasien (50,5%), atas keterbukaan dikategorikan puas sebanyak 64 pasien (61%), atas profesionalisme dikategorikan tidak puas sebanyak 56 pasien (53,3%), atas pengetahuan dikategorikan puas sebanyak 56 pasien (53,3%), atas perawatan individual dikategorikan tidak puas sebanyak 59 pasien(56,2%), atas informasi dikategorikantidak puas sebanyak 54 pasien (51,4%), dan lingkungan dan organisasi dikategorikan puas sebanyak 64 pasien (61%). Direkomendasikan bagi perawat pelaksana agar dapat meningkatkan kinerjanya dalam pelaksanaan pelayanan keperawatan yang diberikan sehingga meningkatkan kepuasan pasien dan kualitas pelayanan rumah sakit. Kata Kunci : Kepuasan, Perawat, Pelayanan, Keperawatan Daftar Bacaan : 19 Buku, 2 skripsi, 30 jurnal (1996-2019) MINISTRY OF RESEARCH, TECHNOLOGY AND HIGHER EDUCATION OF SYIAH KUALA FACULTY OF NURSING SCRIPT/UNDGRADUATE OF THESIS September 11, 2019 xvi + VI Chapters + 65 pages + 13 tables + 1 chart + 17 appendices WIDYA AKMANDA 1512101010064 PATIENT SATISFACTION IN THE IMPLEMENTATION OF NURSING SERVICES OF HOSPITALIZATION SERVICE ROOM IN MEURAXA HOSPITAL BANDA ACEH ABTRACT Patient satisfaction is the patients feel satisfied with the services received by the patients suitable with expectation. The service mostly received by the patients is nursing services. Patient satisfaction is considered necessary to describe the services of the hospital. The purpose of this study is to find out the level of satisfaction of patients with nursing services in Meuraxa hospital Banda Aceh. The type of this study is quantitative research by using descriptive study approach. The population of this study is the patients treated in hospitalization service room of Meuraxa hospital Banda Aceh that was calculated using 114 beds. In sampling technique, there are 105 samples collected by using non-probability sampling with the purposes sampling method. Then, data collection technique used the standard SNCS questionnaire. The result showed that the patients’ satisfaction of nursing services categorized as satisfied as many as 61 patients (58, 1%). There are 70 patients (67,7%) are satisfied with nurses’ attention, 64 patients (61 %) are satisfied with the availability, 53 patients (50,5%) are satisfied with the certainty, 64 patients (61%) are satisfied with the openness, 56 patients (53, 3%) are not satisfied with the professionalism, 56 patients (53, 3%) are satisfied with the knowledge, 59 patients (56, 2%) are not satisfied with the individual care, 54 patients (51,4%) are not satisfied with the information provided, and 64 patients (61%) are satisfied with the organization and environment. It is recommended for nurses to improve their performance in the implementation of nursing services providing in which to increase the satisfaction of patients and the quality of hospital services. Key words : satisfaction, nurses, services, nursing Sources : 19 books, 2 script, 30 journals (1996-2019) 0 ELECTRONIC THESES AND DISSERTATION Universitas Syiah Kuala 64544 2019-09-24 09:47:02 2019-09-24 09:55:07 machine generated