Electronic Theses and Dissertation

abstrak abstrak tesis diserahkan kepada panitia komisi ujian untuk mendapatkan gelar magister manajemen pada fakultas ekonomi dan bisnis universitas syiah kuala pengaruh digitalisasi layanan, kepemimpinan transformasional dan keterlibatan kerja terhadap kinerja pegawai melalui mediasi komitmen organisasi badan kepegawaian aceh oleh nailis sa’adah bakhtiar nim: 2401202010049 konsentrasi : sumber daya manusia penelitian ini bertujuan untuk menguji pengaruh digitalisasi layanan, kepemimpinan transformasional, dan keterlibatan kerja terhadap kinerja pegawai melalui mediasi komitmen organisasi badan kepegawaian aceh. populasi dalam penelitian ini adalah seluruh asn pada badan kepegawaian aceh yang berjumlah 127 orang. teknik pengambilan sampel menggunakan metode sensus, sehingga seluruh populasi dijadikan sebagai sampel penelitian. analisis data dilakukan dengan menggunakan metode structural equation modelling (sem). hasil penelitian menunjukkan bahwa digitalisasi layanan, kepemimpinan transformasional, keterlibatan kerja, komitmen organisasi, dan kinerja pegawai berada pada kategori baik. secara parsial, digitalisasi layanan dan kepemimpinan transformasional berpengaruh positif dan signifikan terhadap komitmen organisasi serta terhadap kinerja pegawai. sementara itu, keterlibatan kerja berpengaruh positif dan signifikan terhadap komitmen organisasi, namun tidak berpengaruh signifikan terhadap kinerja pegawai. komitmen organisasi terbukti berpengaruh positif dan signifikan terhadap kinerja pegawai serta mampu memediasi secara signifikan pengaruh digitalisasi layanan, kepemimpinan transformasional, dan keterlibatan kerja terhadap kinerja pegawai pada badan kepegawaian aceh. kata kunci: digitalisasi layanan, kepemimpinan transformasional, keterlibatan kerja, komitmen organisasi, kinerja pegawai

ABSTRACT Abstract of Thesis Submitted to The Examination Committe in partial fulfilment of the requirements for the degree of Master of Management on Economis and Business Faculty of Syiah Kuala University. THE EFFECT OF SERVICE DIGITALIZATION, TRANSFORMATIONAL LEADERSHIP, AND WORK ENGAGEMENT ON EMPLOYEE PERFORMANCE THROUGH THE MEDIATION OF ORGANIZATIONAL COMMITMENT AT THE BADAN KEPEGAWAIAN ACEH By NAILIS SA’ADAH BAKHTIAR NIM: 2401202010049 This study aims to examine the effect of service digitalization, transformational leadership, and work engagement on employee performance through the mediation of organizational commitment at the Badan Kepegawaian Aceh. The population of this study consisted of all civil servants at the Aceh Civil Service Agency, totaling 127 employees. The sampling technique used was the census method, in which the entire population was included as the research sample. Data were analyzed using the Structural Equation Modelling (SEM) method. The results indicate that service digitalization, transformational leadership, work engagement, organizational commitment, and employee performance are in the good category. Partially, service digitalization and transformational leadership have a positive and significant effect on organizational commitment and employee performance. Meanwhile, work engagement has a positive and significant effect on organizational commitment but does not have a significant effect on employee performance. Organizational commitment has a positive and significant effect on employee performance and significantly mediates the effect of service digitalization, transformational leadership, and work engagement on employee performance at the Badan Kepegawaian Aceh. Keywords: Service Digitalization, Transformational Leadership, Work Engagement, Organizational Commitment, Employee Performance