Electronic Theses and Dissertation

Penelitian ini bertujuan untuk mengetahui pengaruh kepuasan kerja dan komitmen organisasi terhadap kinerja karyawan dengan organizational citizenship behavior sebagai variabel intervening pada pt. pln (persero) ulp takengon yang berada di aceh tengah. indikator yang dibahas didalam variabel kepusan kerja ada 5 indikator, indikator yang dibahas didalam variabel komitmen organisasi ada 3 indikator, kemudian indikator yang dibahas didalam variabel kinerja ada 5 indikator dan didalam variabel organizational citizenship behavior ada 5 indikator. data didapat dari survey yang dilakukan terhadap seluruh anggota populasi yaitu sebanyak 95 orang sampel. metode analisis yang dilakukan adalah statistical product and service solutions (spss). hasil penelitian menemukan bahwa kepuasan kerja, komitmen organisasi dan organizational citizenship behavior berpengaruh terhadap kinerja karyawab dan organizational citizenship behavior memediasi pengaruh kepuasan kerja dan komitmen organisasi terhadap kinerja karyawan. kata kunci: kepuasan kerja, komitmen organisasi, kinerja, organizational citizenship behavior.

This study aims to determine the effect of the Job Satisfaction and Organizational Commitment on the Employee Performance with Organizational Citizenship Brhavioras an Intervening variable at PT. PLN (Persero) ULP Takengon in the Aceh Tengah. The indicators discussed in the Job Satisfaction variable are 5 indicators, the indicators discussed in Organizational Commitment there are 3 indicators, and then in the Employee Performance variable there are 5 indicators, and in the Organizational Citizenship Behavior variable there are 5 indicators. Data was obtained through a survey that is carried out on all members of the population, totaling 95 respondents. The data analysis method used was Statistical Product and Service Solutions (SPSS). Results The study found that the job satisfaction, organizational commitment, and organizational citizenship behavior had an effect on performance.The results also found that the organizational citizenship behavior variable mediates the effect of the Job Satisfaction and Organizational Commitment on the Employee Performance. Keywords: Job Satisfaction, Organizational Commitment, Performance, Organizational Citizenship Behavior.